HR Associate

2 weeks ago

Cyberjaya, Malaysia Agensi Pekerjaan JobOnline Sdn Bhd Full time

**HR Associate - Europe, Africa, South America, Russia and Kazakhstan**
**Oil & Gas Industry (Shell)**
**Monday to Friday, 2pm to 11pm (Malaysia local time)**
**This role will follow local Malaysia Public Holidays, with some requirement of skeletal support on Public holidays for business critical activities.**
**Cyberjaya, Selangor**
**RM 2800 - RM3200**

**Purpose**:
HR Services department provides support for Shell employees in different countries of Europe, Africa, South America, Russia and Kazakhstan regarding HR systems and processes. The role includes daily communication with employees, providing information and completing requests related to HR processes like compensation and benefits, personal administration, local and expat transfers and relocation, working time administration.

Duties:

- The main objective of the HR Function is to deliver value to Shell and its constituent Businesses and Functions by developing and executing people strategies in direct support of the Group Strategy.
- Provide end to end HR Operations support to employees, line managers, and local HR. Execution of complex Local HR Processes, in line with existing policies and procedures, assuring high quality data management in Shell People, as well as documentation, including on-going support to employees.
- Management of cases according to established ways of working, including:
- Using the Salesforce tool to log queries and updates, create tickets and ensure closure of tickets,
- WIP management, keeping customers updated on the status of open cases,
- Taking ownership of end-to-end processes,
- Handing-off cases to other teams in HR Services as required,
- Dealing with third party service providers,
- Meeting established KPIs and SLAs.
- Timely escalation of complex queries to senior advisors, SMEs and policy teams.
- Acting as a country or process focal point if necessary.
- Liaising with HR Business Partners, HR in the Country, Employees, and Line Managers, as required in order to resolve cases.
- Building partnerships with HR Partners by clarifying policies and procedures, giving and asking for updates on case status, gathering missing data necessary for case processing, identifying best practices and knowledge sharing.
- Providing input for Knowledge Management within the team (including creation and ownership of documentation/ job aids).
- Ensuring the info in Knowledge Management is up to date.
- Sharing best practices within the team, striving for continual improvement in service delivery, participating in improvement initiatives.
- Adhering to the Global Approval Matrix (GAM) and Financial Control Manual (implementing all established financial controls in daily work) & Data Privacy rules, including reporting all FCM & Data Privacy breaches.

**Requirements**:

- Bachelor degree in Business or related field.
- Fluent English (min. C1 level),
- Min 1 year work experience (preferred),
- Excellent interpersonal skills,
- Good analytical skills, ability to manage several tasks at the same time,
- Good PC skills (MS Office),
- Professional experience in customer service environment desirable,
- Knowledge of SAP HR module or other ERP system will be an asset.
- Works under immediate supervision.
- Typically reports to a supervisor or manager.

**Job Types**: Full-time, Contract
Contract length: 12 months

**Salary**: RM2,800.00 - RM3,200.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Evening shift
- Monday to Friday

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Service / Call Centre: 2 years (preferred)
- SAP HR / ERP: 2 years (preferred)

  • HR Associate

    2 weeks ago

    Cyberjaya, Selangor, Malaysia Agensi Pekerjaan Ideal Reliance Sdn Bhd Full time

    Using HR Operations Salesforce case management system to document and manage requests, ensuring that all official correspondence associated with requests are documented are seen through to completion. Responsible for delivering HR support tend cases to employees and other stakeholders; supporting them with HR related cases. Provide seamless endtoend...

  • HR Associate

    2 weeks ago

    Cyberjaya, Selangor, Malaysia Agensi Pekerjaan JobOnline Sdn Bhd Full time

    HR Associate - Europe, Africa, South America, Russia and KazakhstanOil & Gas Industry (Shell)Monday to Friday, 2pm to 11pm (Malaysia local time)This role will follow local Malaysia Public Holidays, with some requirement of skeletal support on Public holidays for business critical activities.Cyberjaya, SelangorRM RM3200Purpose:HR Services department provides...

  • HR Associate

    7 days ago

    Cyberjaya, Malaysia Agensi Pekerjaan Ideal Reliance Sdn Bhd Full time

    Using HR Operations Salesforce case management system to document and manage requests, ensuring that all official correspondence associated with requests are documented are seen through to completion. - Responsible for delivering HR support tend cases to employees and other stakeholders; supporting them with HR related cases. - Provide seamless end-to-end...

  • HR Advisor China

    1 week ago

    Cyberjaya, Malaysia Shell Full time

    **Where you fit** Expect lots of support and encouragement while you’re here. You’ll be working alongside people who love what they do and enjoy sharing their enthusiasm with everyone around them. We value career growth. You’ll have limitless opportunities to explore - whether that means building up new areas of expertise or taking in a different...

  • HR Advisor Mena/qatar

    2 months ago

    Cyberjaya, Malaysia Shell Full time

    **Where you fit?** Providing a world-class HR experience to Employees and Line Managers is essential in a changing and competitive talent landscape. As an HR Advisor, you will empower performance by creating exceptional HR experiences. **What’s the role?** HR Advisor MENA/Qatar will need to support line managers on simple to medium complexity HR matters...

  • HR Advisor Mena/qatar

    2 days ago

    Cyberjaya, Malaysia Shell Full time

    **Where you fit?** Providing a world-class HR experience to Employees and Line Managers is essential in a changing and competitive talent landscape. As an HR Advisor, you will empower performance by creating exceptional HR experiences. **What’s the role?** HR Advisor MENA/Qatar will need to support line managers on simple to medium complexity HR matters...

  • HR Advisor Mena/qatar

    2 weeks ago

    Cyberjaya, Selangor, Malaysia Shell Full time

    Where you fit?Providing a world-class HR experience to Employees and Line Managers is essential in a changing and competitive talent landscape. As an HR Advisor, you will empower performance by creating exceptional HR experiences.What's the role?HR Advisor MENA/Qatar will need to support line managers on simple to medium complexity HR matters (e.g. policy...

  • Policy Operations Associate

    4 weeks ago

    Cyberjaya, Malaysia Agensi Pekerjaan Hiredsearch Services Sdn Bhd Full time

    **Associate, Policy Owner Services (AUS) - 1 year contract **_(Renewable/ Convertible depends on performance)_ - Mon - Fri (1 day WFH per week) ; 5.30am-2.30pm | 6.30am - 3.30pm (Follow Daylight saving)**_ **Key Responsibilities**: - Responsible for providing after-sales support to policy-related administrative processes - Maintain client and policy...

  • Policy Operations Associate

    2 weeks ago

    Cyberjaya, Selangor, Malaysia Agensi Pekerjaan Hiredsearch Services Sdn Bhd Full time

    Associate, Policy Owner Services (AUS) - 1 year contract _(Renewable/ Convertible depends on performance)_ Mon Fri (1 day WFH per week) ; 5.30am2.30pm | 6.30am 3.30pm (Follow Daylight saving)**_Key Responsibilities: Responsible for providing aftersales support to policyrelated administrative processes Maintain client and policy information Process bills and...

  • Payroll Specialist

    4 weeks ago

    Cyberjaya, Malaysia Shell Full time

    **The Role**: **WHERE YOU FIT?** HR Operations and EE Experience (HR) provides global remuneration, benefits and services for all businesses and their employees. Global Payroll has direct management oversight for E2E Payroll responsibilities across 30+ countries, representing approximately 92% of Shell employees globally, including the Shell HR community,...

  • Payroll Specialist

    2 weeks ago

    Cyberjaya, Selangor, Malaysia Shell Full time

    The Role:WHERE YOU FIT?HR Operations and EE Experience (HR) provides global remuneration, benefits and services for all businesses and their employees. Global Payroll has direct management oversight for E2E Payroll responsibilities across 30+ countries, representing approximately 92% of Shell employees globally, including the Shell HR community, third party...

  • Policy Owner Services

    3 weeks ago

    Cyberjaya, Malaysia Agensi Pekerjaan Hiredsearch Services Sdn Bhd Full time

    **Associate, Policy Owner Services (AUS) - 1 year contract **_(Renewable/ Convertible depends on performance)_ - Mon - Fri (1 day WFH per week) ; 5.30am-2.30pm | 6.30am - 3.30pm (Follow Daylight saving)**_ **Key Responsibilities**: - Responsible for providing after-sales support to policy-related administrative processes - Maintain client and policy...

  • Manager, Entitlements

    2 months ago

    Cyberjaya, Malaysia Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...

  • Project Manager

    4 weeks ago

    Cyberjaya, Malaysia Gratitude Inc. Full time

    **Gratitude Inc.** is a leading professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, Philippines, Malaysia, Kenya, Nigeria, Singapore, Vietnam, Thailand, and USA for now. We are a Direct Sourcing Partner Company of the different top BPOs offshore and...

  • Manager - Talent Management

    3 months ago

    Cyberjaya, Malaysia AIA Full time

    FIND YOUR 'BETTER' AT AIA - We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us._ - We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can...

  • Manager, Entitlements

    2 weeks ago

    Cyberjaya, Selangor, Malaysia Royal Bank of Canada Full time

    Come Work with UsAt RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that...

  • Procurement Business Partner

    4 weeks ago

    Cyberjaya, Malaysia Experian Full time

    Company Description **About Experian** Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take...

  • Policy Owner Services

    2 weeks ago

    Cyberjaya, Selangor, Malaysia Agensi Pekerjaan Hiredsearch Services Sdn Bhd Full time

    Associate, Policy Owner Services (AUS) - 1 year contract _(Renewable/ Convertible depends on performance)_ Mon Fri (1 day WFH per week) ; 5.30am2.30pm | 6.30am 3.30pm (Follow Daylight saving)**_Key Responsibilities: Responsible for providing aftersales support to policyrelated administrative processes Maintain client and policy information Process bills and...

  • Senior Project Consultant

    2 weeks ago

    Cyberjaya, Selangor, Malaysia NTT DATA Business Solutions Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: As part of the global NTT DATA Group, one of the top 5 IT service providers worldwide, we specialize in value-added SAP solutions. At NTT DATA Business Solutions, our focus is SAP Consulting, SAP Development, Managed Cloud Services, and Application Management...

  • Procurement Business Partner

    2 weeks ago

    Cyberjaya, Selangor, Malaysia Experian Full time

    Company DescriptionAbout ExperianExperian is the world's leading global information services company. During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial...