HR Associate
1 week ago
Using HR Operations Salesforce case management system to document and manage requests, ensuring that all official correspondence associated with requests are documented are seen through to completion.
- Responsible for delivering HR support tend cases to employees and other stakeholders; supporting them with HR related cases.
- Provide seamless endtoend resolution of HR queries to employees and stakeholders.
Queries may include, but not limited to:
Exit/Transfer/Leaving management; staff benefits/entitlements, Policy guidance; Process expertise, etc.
- Building partnerships with Local HR by clarifying policies and procedures, giving and asking for updates on case status, gathering missing data necessary for case processing, identifying best practices and knowledge sharing.
- Providing input for Knowledge Management within the team (including creation and ownership of documentation/job aids as well as actively updating the Sales force Knowledge portal).
- Sharing best practices within the team, striving for continual improvement in service delivery, participating in improvement initiatives.
- Knowledge sharing and organizing/delivering trainings for the team when needed. Leading trainings for New Joiners.
- Acting as backup / standing for Team Lead when required.
- Supporting MENA/Qatar Operations which currently include the following countries; Qatar, UAE, Jordan, Egypt, Kuwait, Tunisia, Iraq, Libya, Syria, Oman and Saudi Arabia.
Skills & Requirements:
- Graduates with Bachelor Degree in Human Resource or other related field.
- Have min 1 years of experience in any relevant field.
- Able to communicate (verbal and written) in English.
- Willing to work on Sundays and/or Public Holidays if needed.
Additional Details:
- Location : Cyberjaya
- Working Hour : Monday
- Friday (10am 7pm)
- Contract : 12 months (extension or conversion depends on business requirement)
Job Type:
Contract
Contract length: 12 months
Pay:
Up to RM2,900.00 per month
Schedule:
- Day shift
Experience:
- Human resources: 1 year (preferred)
Language:
- English (preferred)
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