Manager, Entitlements

2 weeks ago


Cyberjaya, Selangor, Malaysia Royal Bank of Canada Full time

Come Work with Us
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.


Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.


Job Title
Manager, Entitlements

PURPOSE

  • To provide RBC clients with timely, accurate and efficient processing of all Entitlement events and associated daily entries and to ensure that the investor/client is notified and/or paid as appropriate.
  • To manage Operational risk, financial control, development of the team's operational capabilities and to optimize operational efficiency.
  • To support the Senior Management of Entitlements Operations Malaysia in the continuous development of efficient and effective organization with a high focus on risk mitigation

PRIMARY RESPONSIBILITIES

  • Ensure the quality of service delivered is in line with Service Level Agreements (SLA) in place; superior quality, timeliness and cost effective of information delivery to internal and external clients
  • Ensure that comprehensive uptodate operating procedures are maintained and are easily accessible to the processing teams
  • Ensure a robust and relevant control framework is deployed within the team to mitigate operational risk
  • Ensure Operational Events are maintained at an absolute minimum, or where occurring are not repetitive in nature as part of managing key risk indicators
  • Ensure optimal use of financial/people resources to manage volumes, changes in practice or product development
  • Ensure that best practice is shared and implemented across all regional operating units undertaking similar processes
  • Effectively use, develop and implement metrics, KPI's and capacity modeling to better manage the BAU business processes
  • Take ownership of all financial risk associated with the day to day processing of your team
  • Ensure all client inquiries and concerns are responded to in an accurate, professional and timely manner
  • Maintenance of satisfactory internal and external Audit/Regulatory/Risk Ratings and Reviews
  • Compliance with Treat Client Fair policy and complaint procedure.
  • Effectively manage the relationships between the group and key internal departments to balance service, risk, efficiency and staff wellbeing; build and maintain external relationships where applicable


Ensure the team delivers satisfactory results in all audit, governance and risk related reviews (internal audit, CICA 5970, IRS QI, RCSA, BCP, etc).


Job Summary
Manages RBC's reporting, planning, and compliance functions. Manager with HR responsibility. Typically manages and oversees supervisors and/or hourly/professional jobs and responsible for setting the overall direction for employees.

Address:

Cyberjaya, Selangor, Malaysia

City:

MYS-SELANGOR-CYBERJAYA

Country:

Malaysia

Work hours/week:

40

Employment Type:

Full time

Platform:

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Inclusion
and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth.

We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.


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