Manager, Register Investor Set-up, Shareholder

2 weeks ago

Cyberjaya, Malaysia Royal Bank of Canada Full time

**Come Work with Us**

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

**Job Title**

Manager, Register Investor Set-up, Shareholder Services

**What is the opportunity?**

RBC Investor & Treasury Services Malaysia is a processing center of operational excellence supporting 10 countries across three geographical time zones. Malaysia is one of two operational processing hubs that supports Custody - Transaction Management; Settlements; NAV Production; Fund Reporting; Shareholder Services; Global Fund Platform Services; Data Service Delivery; Entitlements - income and corporate actions and Reconciliations. The country employs a Global Operating Model to maximise efficiencies across times zones and supports a 24/5 operational capability. The objectives for Malaysia are to enhance the scalability of our global operations, improve service quality via our ‘centres of excellence’ and to implement/leverage standard processes globally.

As a Manager, Shareholder Services, you will be accountable for providing high quality service through the management of day-to-day activity within Register department. The individual should be a self starter, motivated person with strong analytical skills. He/she ensures a superior level of service is maintained at all times by managing a team within the Register Departments. He/she should be raising awareness of risks and pending issues across the team, presenting potential solutions and leading calls with clients and other senior staff. The individual should provide exceptional experience in all engagements with RBC Investor Services.

The incumbent will hold a Manager position within the Register team and will be responsible for the various functions which consist of managing all operational tasks and legal reporting while ensuring optimal delivery to clients and rigorous risk management.

**Region: Lux**

**Working hours: 3:00PM -12:00AM / 4:00PM - 1:00AM**

**What will you do?**

Main activities:

- Deliver quality service by ensuring that all operations are in line with customer and/or legal requirements.
- Ensuring risk profiling and customer due diligence in line with TA AML/ KYC guidelines or Clients specific KYC policy for accounts and dealers in the funds.
- Collecting information and performing classification in line with various regulations such as FATCA, RDR, AIFMD...
- Filing of electronic documentation and processing of data in SHS system (BP module and SARA): account & dealer identification and creation, account & dealer maintenance
- Defining standards and procedures to be put in place within the team
- Being the escalation point, adhering to the terms of generally Accepted Transfer Agent Principles, Prospectus, internal policies, plan and execute the processes in order to minimize risk; increase efficiencies and improve quality.
- Providing optimal client service and ensure deliveries are in line with SLA
- Leading escalation calls with investors, clients and internal stakeholders.
- Supporting the migration In or out, audits and UAT as required.
- Establish an environment of continuous improvement that assesses workflow, processes and procedures on an ongoing basis, ensuring maximum efficiency and quality within the Register management team.
- Managing people, coaching, mentoring and leading the team as well as providing training.

Operational Effectiveness:

- Ensure and supervise the accuracy, timeliness and completeness of all processes.
- Establish an environment of continuous improvement that assesses workflow, processes and procedures on an ongoing basis, ensuring maximum efficiency and quality within the Register management team.

Readiness:

- Run and deliver approved Shareholder Services projects on an ad-hoc basis
- Create operational procedures to be applied within the department.
- Participate to SHS related projects managed by other teams / units (Client Design, Client change, Product.)
- Identify and implement programs for continuous operating process, product enhancement and risk mitigation reinforcing best practice, ensuring maximum efficiency and quality in line with Department objectives
- Ensure procedures are available, up to date, understood and applied by team members.
- Mitigate financial/reputational risk by escalating potential issue immediately.
- Follow up on incident and related action plan
- Review client requests for new / enhanced services and design new operational process to meet customer expectations.

Human Resources Management and Development:

- Ensure all new employees are appropriately trained and coached.
- Provide leaders

  • Manager, pricing

    2 weeks ago

    Cyberjaya, Selangor, Malaysia CACEIS Full time

    du poste CACEIS Investor & Treasury Services Malaysia is a processing center of operational excellence supporting 10 countries across three geographical time zones. Malaysia is one of two operational processing hubs that supports Custody Transaction Management; Settlements; NAV Production; Fund Reporting; Shareholder Services; Global Fund Platform Services;...

  • Manager, pricing

    4 weeks ago

    Cyberjaya, Selangor, Malaysia CACEIS Full time

    du poste CACEIS Investor & Treasury Services Malaysia is a processing center of operational excellence supporting 10 countries across three geographical time zones. Malaysia is one of two operational processing hubs that supports Custody Transaction Management; Settlements; NAV Production; Fund Reporting; Shareholder Services; Global Fund Platform Services;...

  • Manager, pricing

    4 weeks ago

    Cyberjaya, Malaysia CACEIS Full time

    Description du poste CACEIS Investor & Treasury Services Malaysia is a processing center of operational excellence supporting 10 countries across three geographical time zones. Malaysia is one of two operational processing hubs that supports Custody - Transaction Management; Settlements; NAV Production; Fund Reporting; Shareholder Services; Global Fund...

  • Corporate Governance Manager

    3 weeks ago

    Cyberjaya, Malaysia Deriv Full time

    Job Information Job Opening ID - ZR_1631_JOB Industry - Legal & Compliance City - Cyberjaya Country - Malaysia Join us at Deriv as a Corporate Governance Manager. Be the backbone of our commitment to upholding the highest ethical conduct and corporate governance standards. Imagine a role where you craft policies fostering transparency, accountability,...

  • Manager, Client Operation

    6 days ago

    Cyberjaya, Malaysia Genius Brio Sdn Bhd Full time

    **Manager, Client Operation (Japanese Speaking)** **Work Location: Cyberjaya, Malaysia** **Salary Range: RM7,000 - RM10,000 (with 5-7 years of experiences)** **Fixed Travelling Allowance: RM750** **Working Region: APAC (Hong Kong)** **Hiring by: May 2024** **JOB PURPOSE** You will be responsible for the following: - Completion of all daily processes...

  • Fully (Frp) / Provisionally (Prp) Registered

    1 week ago

    Cyberjaya, Malaysia SV CARE MEDIC SDN BHD Full time

    **Job Title**: Fully (FRP) / Provisionally (PRP) Registered Pharmacist **Location**: Cyberjaya, Selangor **Job Type**:Full-Time **About Us**: SV Care Group is a well-established company committed to providing high-quality healthcare services to our community. We are seeking a dedicated Pharmacist to join our multidisciplinary team and contribute to...

  • Chartered Company Secretary

    3 weeks ago

    Cyberjaya, Malaysia M.K.N SERVICES SDN BHD Full time

    1)Preparing Directors’ Circular Resolution i) To prepare resolutions and arrange for, follow up and keeping track on signatures of resolutions and relevant documents in connection therewith. 2)Maintaining Statutory Registers or Books of all companies in EMKAY Group and other related companies i) A register of present and past directors and Secretaries ii)...

  • Corporate Governance Manager

    2 weeks ago

    Cyberjaya, Selangor, Malaysia Deriv Full time

    Job InformationJob Opening ID ZR_1631_JOBIndustry Legal & ComplianceCity CyberjayaCountry MalaysiaJoin us at Deriv as a Corporate Governance Manager. Be the backbone of our commitment to upholding the highest ethical conduct and corporate governance standards. Imagine a role where you craft policies fostering transparency, accountability, and responsible...

  • State Register Nurse

    2 weeks ago

    Cyberjaya, Selangor, Malaysia ASP Medical Group Full time

    *URGENT PERMANENT Staff Needed Registered Nurse or MA Permanent Job Shift rotation basis4 days working3 days offWith valid Apc Monthly, basic salary.Location: cyberjayaScope...In house clinic settingNo, Last minute cancellationNo Attitude issues Responsible Good appearance & mannersJob Types: Full-time, PermanentBenefits: Dental insurance Maternity leave...

  • State Register Nurse

    3 weeks ago

    Cyberjaya, Malaysia ASP Medical Group Full time

    *URGENT PERMANENT Staff Needed - Registered Nurse or MA - Permanent Job - Shift rotation basis 4 days working 3 days off With valid Apc - Monthly, basic salary. Location: cyberjaya Scope...In house clinic setting No, Last minute cancellation No Attitude issues - Responsible - Good appearance & manners **Job Types**: Full-time,...

  • Fully (Frp) / Provisionally (Prp) Registered

    2 weeks ago

    Cyberjaya, Selangor, Malaysia SV CARE MEDIC SDN BHD Full time

    Job Title: Fully (FRP) / Provisionally (PRP) Registered PharmacistLocation: Cyberjaya, SelangorJob Type:Full-TimeAbout Us:SV Care Group is a well-established company committed to providing high-quality healthcare services to our community. We are seeking a dedicated Pharmacist to join our multidisciplinary team and contribute to optimizing patient care and...

  • Technologist (Infrastructure)

    3 weeks ago

    Cyberjaya, Malaysia ALAMI TECHNOLOGIES SDN BHD Full time

    ALAMI Technologies Sdn Bhd is a full-fledged IT company with expertise in Geospatial Solution, Application Development, and Application Infrastructure Services. We have technological competence and have partnerships with leading technology providers. Incorporated in Malaysia in 2007 (registration number 200701007993 (765995-D)), the company is registered...

  • Supervisor, Investment Management Services

    2 weeks ago

    Cyberjaya, Malaysia Genius Brio Sdn Bhd Full time

    **Supervisor, Investment Management Services (IMS) [APAC]** **Work Location: Cyberjaya, Malaysia** **Salary Range: RM4,500 - RM6,900 (with 3-5 years of experiences)** **Fixed Travelling Allowance: RM750** **Working Region: APAC | Working hours: 9AM - 6PM** **Hiring by: May 2024** **JOB PURPOSE** - Completion of all daily processes for position keeping,...

  • Manager, Client Operation

    2 weeks ago

    Cyberjaya, Selangor, Malaysia Genius Brio Sdn Bhd Full time

    Manager, Client Operation (Japanese Speaking)Work Location: Cyberjaya, MalaysiaSalary Range: RM7,000 - RM10,000 (with 5-7 years of experiences)Fixed Travelling Allowance: RM750Working Region: APAC (Hong Kong)Hiring by: May 2024JOB PURPOSEYou will be responsible for the following:Completion of all daily processes for position keeping, trade management and...

  • Supervisor, transaction management

    2 weeks ago

    Cyberjaya, Selangor, Malaysia CACEIS Full time

    du poste What is the opportunity?CACEIS was set up in Cyberjaya, Malaysia in July 2023 with approximately 1,000 employees, with the acquisition of RBC investor Services European business and Malaysia centre of excellence. As a centre of excellence, the team in Malaysia provides asset services, custody and payments for clients in Europe (Belgium, Ireland,...

  • Supervisor, transaction management

    4 weeks ago

    Cyberjaya, Selangor, Malaysia CACEIS Full time

    du poste What is the opportunity?CACEIS was set up in Cyberjaya, Malaysia in July 2023 with approximately 1,000 employees, with the acquisition of RBC investor Services European business and Malaysia centre of excellence. As a centre of excellence, the team in Malaysia provides asset services, custody and payments for clients in Europe (Belgium, Ireland,...

  • Supervisor, transaction management

    4 weeks ago

    Cyberjaya, Malaysia CACEIS Full time

    Description du poste What is the opportunity?CACEIS was set up in Cyberjaya, Malaysia in July 2023 with approximately 1,000 employees, with the acquisition of RBC investor Services European business and Malaysia centre of excellence. As a centre of excellence, the team in Malaysia provides asset services, custody and payments for clients in Europe (Belgium,...

  • Fund Accountant, Fund Administration

    2 weeks ago

    Cyberjaya, Malaysia Genius Brio Sdn Bhd Full time

    **FUND ACCOUNTANT, FUND ADMINISTRATION (12 MONTHS CONTRACT)** **Work Location: Cyberjaya, Malaysia** **Salary Range Administrator: RM3,000 - RM3,900 (with 0-3 years of experiences, Fresh Grads welcome)** **Salary Range Senior Administrator: RM4,000 - RM4,900 (with 3-5 years of experiences)** **Fixed Travelling Allowance: RM500** **Working Region: APAC |...

  • Manager, Entitlements

    2 months ago

    Cyberjaya, Malaysia Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...

  • Manager Client Invoicing M/F

    1 month ago

    Cyberjaya, Malaysia Caceis Remote Work Freelance Full time

    Job descriptionBusiness typeTypes of Jobs - Finance / AccountingJob titleManager Client Invoicing M/FContract typePermanent ContractExpected start date01/06/2024Job summary What is the opportunity? CACEIS was set up in Cyberjaya, Malaysia in July 2023 with approximately 1,000 employees, with the acquisition of RBC investor Services' European business and...