Vietnamese Community Customer Service Specialist
4 months ago
**主要职责:**
- 提供专业、高效的越南语客户服务,回答用户关于加密货币交易、平台功能以及账户操作等方面的咨询。
- 负责处理用户的问题、投诉和建议,确保问题能够及时、准确地解决。
- 协助解答关于交易流程、数字资产存取、安全性等问题。
- 协助用户完成实名认证、提现、充值等操作,解释相关政策和规定。
- 汇总用户反馈,向相关部门提供市场动态和用户需求的信息,参与制定和改进客户服务流程。**Primary Responsibilities**:
- Provide professional and efficient customer service in Vietnamese, addressing user inquiries related to cryptocurrency trading, platform functionalities, and account operations.
- Handle user issues, complaints, and suggestions, ensuring timely and accurate resolution of problems.
- Assist in answering questions about the trading process, digital asset access, security measures, etc.
- Aid users in completing operations such as real-name authentication, withdrawals, deposits, while explaining relevant policies and regulations.
- Summarize user feedback and provide market insights and user requirements to relevant departments, participating in the development and improvement of customer service processes.**Requirements**:
**任职要求:**
- 具有较强的越南语口语和书面表达能力,能够熟练运用中文、英文者优先考虑。
- 对数字货币、区块链和加密货币交易有一定的了解,具备基础的金融知识。
- 具备良好的沟通能力和服务意识,能够主动解决问题,耐心细致。
- 有相关客服工作经验者优先,熟悉常见的客服工具和流程。
- 对新技术和新事物保持好奇心,能够快速学习和适应工作中的新知识。
- 具备团队协作精神,能够配合其他部门协同工作。**Requirements**:
- Strong proficiency in spoken and written Vietnamese, with a preference for those who can also use Chinese or English.
- Understanding of cryptocurrency, blockchain, and cryptocurrency trading with a basic knowledge of finance.
- Excellent communication skills and a service-oriented mindset, demonstrating the ability to proactively solve problems with patience and attention to detail.
- Prior experience in customer service is preferred, along with familiarity with common customer service tools and processes.
- Curiosity and adaptability to new technologies and concepts, with the ability to quickly learn and integrate new knowledge into work.
- Team player with a collaborative spirit, capable of working in coordination with other departments.
-
Customer Service Specialist
3 months ago
Bangsar South, Malaysia Universal Serviced Offices Full time**Customer Service Specialist** for VIRTUAL OFFICE / SHARED OFFICES. Job role: **Requirements**: - Previous experience in sales and/or customer service. Min. 2 years. - Excellent face to face and phone communication skills with customers - A fluency in English, both verbal and written - Fluent in Mandarin Chinese - Ability to build and nurture...
-
Vietnamese Translator/越南语翻译员
4 months ago
Bangsar South, Malaysia 4e Full time**主要职责:** - 负责将中文或英文文件、文案、通知等翻译成越南语,确保译文准确、流畅。 - 提供口译服务,协助处理与越南语使用者之间的沟通,确保信息传递的准确性。 - 参与和协助翻译团队的日常工作,完成交易所内部文件和沟通材料的越南语翻译。 -...
-
Customer Service Executive
3 months ago
Bangsar South, Malaysia Life Care Diagnostic Medical Centre Sdn Bhd Full time**Responsibilities** - Duties include accurately processing customer service requests, resolving service issue and sales requests, profiling customers to identify their needs and new sales. - Provide customers with excellent service, including greeting customer, smiling, using their name and building a rapport with customers that generate customer loyalty. -...
-
Chinese Customer Service Specialist
3 months ago
Bangsar South, Malaysia Agensi Pekerjaan VR Excellent (M) Sdn Bhd Full timeJob role: **Job Type**: Permanent **Salary**: RM3,000.00 - RM4,800.00 per month **Benefits**: - Health insurance Schedule: - Monday to Friday Supplemental pay types: - Performance bonus Application Question(s): - Do you have at least 2 years of customer service experience in a company selling virtual office spaces or in a hotel? - Are you ok to work...
-
Customer Service Specialist
3 months ago
Bangsar South, Malaysia APVR Excellent (M) Sdn Bhd Full timeOur client is Virtual Office/Shared Offices industry and they are looking for Customer Service Specialist. They are located in Bangsar South. **BENEFITS**: - Next to LRT, 5-day week, performance bonus, medical, insurance, training, etc **JOB DESCRIPTION**: - Attend to clients in regard to the office requirements, anything from helping them with printer,...
-
Customer Service Specialist
3 months ago
Bangsar South, Malaysia APVR Excellent (M) Sdn Bhd Full timeOur client is Virtual Office/Shared Offices industry and they are looking for Customer Service Specialist. They are located in Bangsar South. **BENEFITS**: - Next to LRT, 5-day week, performance bonus, medical, insurance, training, etc **JOB DESCRIPTION**: - Attend to clients in regard to the office requirements, anything from helping them with printer,...
-
Customer Support
5 months ago
Bangsar South, Malaysia Menumiz Sdn Bhd Full time**Role**: Customer Support cum Onboarding Specialist **Responsibilities**: - Troubleshoot technical issues and collaborate with the tech team for solutions. - Conduct training sessions on POS system usage. - Assist with data migration onto Menumiz platform. - Keep updated on system enhancements and relay to customers. - Collect and communicate customer...
-
Customer Service Specialist
3 months ago
Bangsar South, Malaysia Agensi Pekerjaan VR Excellent (M) Sdn Bhd Full timeJob Description: **Requirements**: - Previous experience in sales and/or customer service - Excellent face to face and phone communication skills with customers - Fluent in Chinese - Ability to build and nurture relationships with customers, clients, and agents - The ability to manage a diverse range of tasks - A fluency in English, both verbal and...
-
Customer Service Executive
3 months ago
Bangsar South, Malaysia NW CORPORATE ADVISORY SDN BHD Full time**Job Descriptions** - Manage incoming and outgoing phone calls. - Handling client sales inquiries on social media platforms and webmail. - Handling client queries through all other forms of communication channel. - Actively follow up with prospective customers and persuade client to signed up for our services. - Handle customer complaints, provide...
-
Customer Service
3 months ago
Bangsar South, Malaysia PSK Full time1.Customer Service Associate to handle general inquiries of customers over phone calls and live chats 2.Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller 3.Maintains customer records by updating account information ■MUST TO HAVE: Both native Japanese & non-natives are...
-
Customer Service
3 months ago
Bangsar South, Malaysia John Clements Full time1.Customer Service Associate to handle general inquiries of customers over phone calls and live chats 2.Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller 3.Maintains customer records by updating account information ■MUST TO HAVE: Both native Japanese & non-natives are...
-
Nightshift Customer Service
3 months ago
Bangsar South, Malaysia KAALI HR SDN. BHD. Full timeDescription: - In this role, you'll get to provide exceptional customer service to restaurant owners and managers by responding to inquiries related to card reader issues, online ordering set up and much more. - You will also navigate processes to properly escalate and coordinate customer responses according to company values. - You not only will give away...
-
Customer Service Associate
3 months ago
Bangsar South, Malaysia QuessGlobal (Malaysia) Sdn Bhd Full timeResponsible to ensure customer’s satisfaction in form of courteous and prompt service and update customers with accurate information. - Ensure diligent follow up and fulfill promises made to customers. - Establish and maintain good relationships with customers, build better customer experience - Adhere strictly to the contact center standards operating...
-
Customer Service Specialist
3 months ago
Bangsar South, Malaysia AP Millennium Consultants Full timeLocation: Office is based at Kerinchi Industry: Telecommunications Working hours: Earliest shift starts at 8am, last shift ends at 10pm Working days: 5 days, 2 days off **Salary**: RM2500 + OT Employment Status: 6 contract Requirement: Minimum SPM holder - Pass in BM, English, Maths, Sejarah Good spoken English Able to work shift hours Malaysian citizens...
-
Astro Customer Service
3 months ago
Bangsar South, Malaysia RESOURCES ENTITY SDN BHD Full time**Project for 6 Months Only** - **Full job description**_ PROJECT: Astro Customer service What you will do: Interact with customers via telephone to provide information and assistance. Professionally handle high volume of inquiries from customers Achieve productivity standards and goals while maintaining the highest level of customer service. Able to...
-
Customer Service Assistant
3 months ago
Bangsar South, Malaysia ManpowerGroup Full timeCompany: Engineering Company Location: UOA Corporate Tower, Avenue 10, The Vertical,Bangsar South City, No. 8, Jalan Kerinchi Basic salary: up to RM3500 Benefits: 14 days Annual Leave, 14 days Medical Leave, 60 days Hospitalisation Leave, 60 days Maternity Leave, Medical coverage RM100 per month, EPF, Socso and EIS contributions. Working Hour: 9am-6pm,...
-
Specialist - Database Service
3 months ago
Bangsar South, Malaysia Sudong Sdn Bhd Full time**Specialist - Database Service** **Kuala Lumpur** **Database Development & Administration (Information & Communication Technology)** Full time We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We...
-
Nightshift Mandarin Customer Service
3 months ago
Bangsar South, Malaysia KAALI HR SDN. BHD. Full timeDescription: - In this role, you'll get to provide exceptional customer service to restaurant owners and managers by responding to inquiries related to card reader issues, online ordering set up and much more. - You will also navigate processes to properly escalate and coordinate customer responses according to company values. - You not only will give away...
-
Customer Service Executive
3 months ago
Bangsar South, Malaysia Wonder Byte (M) Sdn Bhd Full time**Roles and Responsibilities** - Develop strong rapport and relationships with new and existing customers. - Attend customer enquiry and provide detailed information about company products to customers. - Prepare sales quotations. - Process and manage customers’ orders in compliance with the order fulfilment process. - Arrange booking / delivery...
-
Customer Experience Specialist
3 months ago
Bangsar South, Malaysia ManpowerGroup Full timeLooking to cement your career in the healthcare sector? Look no further. We are looking for a passionate Customer Experience Specialist who is ready to elevate patient experiences in a fast paced environment. Position Overview: As a Customer Experience Associate, you will be the first point of contact for our valued customers. Your primary responsibility is...