Customer Service
3 months ago
**Client company**: MNC nutrition company
**Location**:Bangsar (reachable by LRT)
**Position**: Permanant, supporting Australia market
**Working arrangement**:Hybrid working, Mon-Fri, 630am-330pm
**Salary**: up to RM4,500
**Benefits**:
- 13 months' salary
- Bonus
- Complimentary products
- Recognition awards
- Examination leave
**Job Scope**:
- Able to execute an effective manpower arrangement to ensure manpower and various resources are being allocated effectively and efficiently to run the operation at an optimum level at all times.
- Assist staff in operation when necessary and be a team leader and team player at the same time
- Lead and motivate rep I, rep II tasks to support Members’ expectations and needs in information handling records, refunds, repurchases, order audit, and after-sales.
- Able to provide a buddy system (knowledge sharing and guiding the new joiner) through the first few weeks or months on the job
**Requirement**:
- Proficiency in verbal and written English, and another language (Mandarin & Cantonese) proficiency is required
- Min education level: Diploma
- Pleasant personality with excellent interpersonal skills
- Ability to provide superb customer service and resolve problems independently under the company’s guidelines
- Self-motivated and attentive to details with strong initiative
- Ability to work in a result-oriented atmosphere under pressure and meeting tight deadlines as flexible working hours may be required
**Job Types**: Full-time, Permanent
Pay: Up to RM4,500.00 per month
**Benefits**:
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Vision insurance
- Work from home
Supplemental Pay:
- 13th month salary
- Performance bonus
Application Question(s):
- What is your expected salary?
- How long is your notice period?
**Education**:
- STM/STPM (required)
**Experience**:
- Customer Care Specialist: 1 year (required)
**Language**:
- Mandarin (required)
- English (required)
- Cantonese (required)
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