IT Technical Support Analyst
7 months ago
Responds to user raised incidents concerning hardware, software and network technology support 24x7x365.
- Participates in all activities related to technical support which includes, but is not limited to, researching technical issues, resolving technical issues, managing 3rd party technology support vendors.
- Executes to service level agreements identified by the business units..
- Escalates complex issues to more experienced IT staff.
- Enterprise Systems
- Configures and deploys enterprise hardware, software and network systems provided by the IT function.
- Designs, develops, analyzes, documents, maintains, administers and/or supports enterprise hardware, software and network systems.
- Identifies and implements related process improvements and automations.
- Desktop Applications
**Salary**: Up to RM5,000.00 per month
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Senai: Reliably commute or planning to relocate before starting work (required)
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IT Technical Support Analyst
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Application Support Analyst
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IT Technical Support Analyst
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