IT Technical Support Analyst
6 months ago
Technology Support
- Responds to user raised incidents concerning hardware, software and network technology support 24x7x365.
- Participates in all activities related to technical support which includes, but is not limited to, researching technical issues, resolving technical issues, managing 3 rd party technology support vendors.
- Executes to service level agreements identified by the business units..
- Escalates complex issues to more experienced IT staff.
Enterprise Systems
- Configures and deploys enterprise hardware, software and network systems provided by the IT function.
- Designs, develops, analyzes, documents, maintains, administers and/or supports enterprise hardware, software and network systems.
- Identifies and implements related process improvements and automations.
Desktop Applications
Project Involvement
- Applies systems analysis techniques and consults with users to develop network, hardware, software and/or system functional requirements specifications
- Assists the broader IT team in implementing and supporting enterprise technology solutions through all phases of the development lifecycle.
- Leads small to mid-size projects and/or serves as technical project resource on larger projects.
Required Degree: Bachelor’s degree or equivalent in a related
Preferred Degree: Computer Science field.
Years of Experience: 2-4 years
**Salary**: RM3,000.00 - RM5,000.00 per month
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Senai: Reliably commute or planning to relocate before starting work (required)
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