![GCB MANAGEMENT SDN BHD](https://media.trabajo.org/img/noimg.jpg)
Assistant Front Office Manager
3 days ago
Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues
- Check that all Front Office employees report to work punctually and are well groomed before each of their shift
- Conduct daily briefings and ensure that all pertinent information is well received by team members
- Communicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow up actions
- Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to
- Liaise with Reservations Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible
- Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
- Liaise with Finance Department to ensure that credit procedures are properly carried out
- Analyze market trend, review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue
- Coordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handling
- Makes courtesy calls to VIPS, long stay and corporate guest to obtain feedback and pro-act to handle any lapses in service standards
- Handle all guest correspondences and ensure prompt follow-ups
**Job Types**: Full-time, Permanent
**Salary**: RM2,300.00 - RM2,600.00 per month
**Benefits**:
- Free parking
- Health insurance
- Meal allowance
- Meal provided
- Professional development
Schedule:
- Rotational shift
Supplemental pay types:
- Yearly bonus
-
Duty Manager
4 weeks ago
Nusajaya, Malaysia AMANSARI HOTEL NUSAJAYA Full timeVacancy Position**:Duty Manager ( Night Duty)** **GENERAL ROLE** This role is responsible to assist the Front Office Manager / Assistant Front Office Manager in managing the day-to-day operations of Front Office team. You are responsible for your subordinate(s), providing them the required support, motivation and leadership practices that aligned with the...
-
Front Office Supervisor
3 weeks ago
Nusajaya, Malaysia GCB MANAGEMENT SDN BHD Full timeResponsible and accountable, under the direction of the Assistant Front Office Manager & Duty Manager, for the efficient overall day-to-day operations of the hotel standard. - To maintain the highest standard of guest service and satisfaction. The Front Office Supervisor is responsible to energize team spirit and motivation in all staff. They must also be...
-
Front Office Supervisor
2 weeks ago
Nusajaya, Malaysia GCB MANAGEMENT SDN BHD Full timeResponsible and accountable, under the direction of the Assistant Front Office Manager & Duty Manager, for the efficient overall day-to-day operations of the hotel standard. - To maintain the highest standard of guest service and satisfaction. The Front Office Supervisor is responsible to energize team spirit and motivation in all staff. They must also be...
-
Front Office Assistant
4 days ago
Nusajaya, Malaysia Trinidad Suites Johor Full timeGuest Interaction and Check-In: - Welcome guests with a warm and friendly demeanor, creating a positive first impression. - Assist guests during the check-in process, verifying identification and ensuring accurate reservation details. - Provide room keys and explain hotel amenities and services. Inquiries and Assistance: - Respond promptly to guest...
-
Assistant Front Office Manager
1 week ago
Nusajaya, Malaysia GCB MANAGEMENT SDN BHD Full timeParticipate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues Check that all Front Office employees report to work punctually and are well groomed before each of their shift Conduct daily briefings and ensure that all pertinent information is well received by team...
-
Front Office Manager
4 weeks ago
Nusajaya, Malaysia AMANSARI HOTEL NUSAJAYA Full time**Responsibilities**: - Responsible for maintaining & developing efficient front office operations through planning, organizing, staffing, executing and controlling the functions of the department in line with the highest level of performance and quality standard of hotel is expected. - Direct the day-to-day hotel Front Office operations. - Maximized guest...
-
Front Office Manager
1 week ago
Nusajaya, Malaysia AMANSARI HOTEL NUSAJAYA Full timeResponsibilities: Responsible for maintaining & developing efficient front office operations through planning, organizing, staffing, executing and controlling the functions of the department in line with the highest level of performance and quality standard of hotel is expected. Direct the daytoday hotel Front Office operations. Maximized guest satisfaction....
-
Reservation Front Office
3 days ago
Nusajaya, Malaysia AMANSARI HOTEL NUSAJAYA Full time**Job description** **JOB DESCRIPTION** 1. Responds to reservation requests from guests, travel agents, and referral networks made through various communication platforms. 2. Ensures that reservation hotlines are attended to at all times to meet daily business needs. He / She is responsible for creating, updating, and maintaining reservation records...
-
Duty Manager
1 week ago
Nusajaya, Malaysia AMANSARI HOTEL NUSAJAYA Full timeVacancy Position:Duty Manager ( Night Duty)GENERAL ROLEThis role is responsible to assist the Front Office Manager / Assistant Front Office Manager in managing the day-to-day operations of Front Office team.You are responsible for your subordinate(s), providing them the required support, motivation and leadership practices that aligned with the core values...
-
Guest Service Agent
2 weeks ago
Nusajaya, Malaysia Ramada by Wyndham Meridin Johor Bahru Full time**Responsibilities**: GSA / Front Office Assistant are playing an important role in forming a quality image of the hotel as the guest’s first impression, when coming to the reception area: - Responsible for smooth check-in, check-out, posting all transactions and reporting. - Maintain the positive appearance, proper grooming and keeps tidy. - Pays full...
-
Reservation Front Office
1 week ago
Nusajaya, Malaysia AMANSARI HOTEL NUSAJAYA Full timeJob descriptionJOB DESCRIPTIONResponds to reservation requests from guests, travel agents, and referral networks made through various communication platforms.Ensures that reservation hotlines are attended to at all times to meet daily business needs. He / She is responsible for creating, updating, and maintaining reservation records promptly in accordance...
-
Guest Service Manager
3 weeks ago
Nusajaya, Malaysia ibis Styles Johor Iskandar Puteri Full timeThis position is responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times. - Adhere and practice to the safety and security standards put in place (e.g.: Crisis Management, APACHE, OSHA). Assist to oversee the...
-
Guest Service Manager
3 days ago
Nusajaya, Malaysia ibis Styles Johor Iskandar Puteri Full timeThis position is responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times. - Adhere and practice to the safety and security standards put in place (e.g.: Crisis Management, APACHE, OSHA). Assist to oversee the...
-
Guest Service Manager
1 week ago
Nusajaya, Malaysia ibis Styles Johor Iskandar Puteri Full timeThis position is responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times. Adhere and practice to the safety and security standards put in place (eg:Crisis Management, APACHE, OSHA). Assist to oversee the maintenance...
-
Guest Service Assistant
4 weeks ago
Nusajaya, Malaysia Hotel Granada Johor Bahru Full time* - Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest's name at every opportunity - Registers and rooms all arrivals according to established procedures - Maintain intimate knowledge of departmental standards and procedures - Keeps abreast of all modifications to accounting policies and procedures -...
-
Guest Service Assistant
2 days ago
Nusajaya, Malaysia Hotel Granada Johor Bahru Full time* - Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest's name at every opportunity - Registers and rooms all arrivals according to established procedures - Maintain intimate knowledge of departmental standards and procedures - Keeps abreast of all modifications to accounting policies and procedures -...
-
Front Office Assistant
3 weeks ago
Nusajaya, Malaysia Pinetree Marina Resort Full time**Responsibilities**: - To handle the set-up of daily reservations and check in/out guests - To ensure guest satisfaction, anticipate and respond to request promptly - Responsible for the delivery of service of throughout in a friendly and courteous manner - Ability to perform the duties of night audit - Assist in pre-registration and blocking of rooms for...
-
Housekeeping - Assistant Manager
3 days ago
Nusajaya, Malaysia GCB MANAGEMENT SDN BHD Full timeAssist ensure standards of cleanliness and appearance of guest rooms, public areas and service areas are met daily inspections of these areas being carried out. - To assist overall by maintaining standards to ensure the correct safe use of chemical & equipment, security of and maintenance of furnishings, facilities and equipment’s are clean in good repair...
-
Security Officer
3 weeks ago
Nusajaya, Malaysia LEGOLAND® Malaysia Resort Full time**Position Summary**: The role as Security Officer is responsible for securing all Hotel properties, guest and clientele, ensuring that set security and safety procedures are followed. **Scope and Responsibilities**: - Responsible For securing all hotel properties, staff and clientele in accordance with the procedures laid down in the Security Manual. -...
-
Front Office Assistant
1 week ago
Nusajaya, Malaysia Pinetree Marina Resort Full timeResponsibilities: To handle the setup of daily reservations and check in/out guests To ensure guest satisfaction, anticipate and respond to request promptly Responsible for the delivery of service of throughout in a friendly and courteous manner Ability to perform the duties of night audit Assist in preregistration and blocking of rooms for...