Reservation Front Office

Ensures the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue in order to meet or exceed the revenue target. - Handling of correspondences, sorted - out letters, telexes, fax, cables which are checked already by Front Office Manager. - Review reservation booked daily. -...

Register guests and assigns rooms. Accommodates special requests whenever possible. - Assists in pre-registration and blocking of rooms for reservations. - Thoroughly understand and adheres to proper credit, check - cashing, and cash handling policies and procedures. - Understands room status and room status tracking. - Knows room locations, types of rooms...

Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues - Check that all Front Office employees report to work punctually and are well groomed before each of their shift - Conduct daily briefings and ensure that all pertinent information is well received by team...

Guest Interaction and Check-In: - Welcome guests with a warm and friendly demeanor, creating a positive first impression. - Assist guests during the check-in process, verifying identification and ensuring accurate reservation details. - Provide room keys and explain hotel amenities and services. Inquiries and Assistance: - Respond promptly to guest...

Vacancy Position**:Duty Manager ( Night Duty)** **GENERAL ROLE** This role is responsible to assist the Front Office Manager / Assistant Front Office Manager in managing the day-to-day operations of Front Office team. You are responsible for your subordinate(s), providing them the required support, motivation and leadership practices that aligned with the...

**Responsibilities**: - Responsible for maintaining & developing efficient front office operations through planning, organizing, staffing, executing and controlling the functions of the department in line with the highest level of performance and quality standard of hotel is expected. - Direct the day-to-day hotel Front Office operations. - Maximized guest...

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key - Contacting housekeeping or maintenance when guest report a problem - Ensure registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Service Assistant or the guests - Follow all company policies...

Responsibilities - Welcome guests during check-in and giving a fond farewell to guest while check-out - Providing excellent customer service as per hotel standards. - Coordinating and multi-tasking job duties in a busy environment. - Check on VIP reservations and complete their pre-registration formalities. - Ensure that the workplace remains clean and tidy...

**Job Purpose** Attend to guests courteously and deal promptly with their requests and queries. Have detailed information about the hotel and city. Check on VIP guest movements, complete their pre-registration formalities. Allocate rooms to all arriving guests after checking the guest preferences. Collect guest feedback forms and do any possible first hand...

**Responsibilities**: GSA / Front Office Assistant are playing an important role in forming a quality image of the hotel as the guest’s first impression, when coming to the reception area: - Responsible for smooth check-in, check-out, posting all transactions and reporting. - Maintain the positive appearance, proper grooming and keeps tidy. - Pays full...

**Position Summary**: The role as Security Officer is responsible for securing all Hotel properties, guest and clientele, ensuring that set security and safety procedures are followed. **Scope and Responsibilities**: - Responsible For securing all hotel properties, staff and clientele in accordance with the procedures laid down in the Security Manual. -...

Manage large amounts of incoming phone calls - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Handle customer complaints, provide appropriate...

Bertanggungjawab untuk pendaftaran tetamu, proses daftar keluar, dan memberikan bantuan untuk pertanyaan tetamu. Sebagai sebahagian daripada peranan mereka, mereka perlu berkomunikasi secara berkesan, bekerjasama dengan baik dengan orang lain, dan melaksanakan tugas yang diberikan dengan tepat pada masanya. LEGOLAND® Malaysia Resort is the sixth LEGOLAND in...

This position is responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times. - Adhere and practice to the safety and security standards put in place (e.g.: Crisis Management, APACHE, OSHA). Assist to oversee the...

**Working Hours**: Monday to Friday (9.00am - 6.00pm) **Requirements**: - Major in administrative management, secretarial studies, or related fields. - Familiarity with asset management. - Proficient in Office software and document management. - Able to speak in Mandarin and English; Malay proficiency is a plus. **Responsibilities**: - Manage daily...

**Roles & Responsibilities**: - Liaise with recruitment media to advertise for job vacancies. - Monitor and verify employees’ medical claims. - Prepare HR documents including letter of offer, confirmation letter, warning letter, memorandum and etc. - Liaise with insurance brokers on company insurance renewal and compare insurance coverage and price. -...

**Company Overview** Raffles American School is Malaysia’s premier International, Day and Boarding school. Situated in Iskandar Puteri, Johor, our school offers an exceptional educational experience based on the American curriculum. We foster a culture of inquiry, encouraging our students to explore and make meaningful connections between their studies...

**Job Type: Part-time** **Duration: 15th August - 18th September 2022** **Working hours: 9AM - 6PM** **Rate: RM12/hour** **Position Summary**: Responsible for executing the daily assignment to support the day-to-day business operations in the respective outlet within the Park Operations or Commercial Operations. You are expected to provide excellent...

Assist ensure standards of cleanliness and appearance of guest rooms, public areas and service areas are met daily inspections of these areas being carried out. - To assist overall by maintaining standards to ensure the correct safe use of chemical & equipment, security of and maintenance of furnishings, facilities and equipment’s are clean in good repair...

Responsible for Corporate and Travel Agent Room Sales for the hotel. - Clear understanding of the hotels business strategies then set goals and to determine action plans to meet those goals. - Update action plans and financial objectives quarterly. - Identify new markets and business opportunities and increase sales. - Represent hotels in various events and...