Front Office Assistant

5 months ago


Nusajaya, Malaysia Frasers Hospitality Full time

**Job Purpose**

Attend to guests courteously and deal promptly with their requests and queries. Have detailed information about the hotel and city. Check on VIP guest movements, complete their pre-registration formalities.

Allocate rooms to all arriving guests after checking the guest preferences. Collect guest feedback forms and do any possible first hand service recovery steps.

**Primary duties and responsibilities**
- Daily Operations_
- Welcome guests during check-in and giving a fond farewell to guest while check-out
- Providing excellent customer service as per hotel standards.
- Coordinating and multi-tasking job duties in a busy environment.
- Check on VIP reservations and complete their pre-registration formalities.
- Ensure that the workplace remains clean and tidy
- Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
- Co-ordinate with housekeeping for clearing of rooms.
- Follow the house rules and policies laid down by the management.
- Adhere to strict staff grooming and hygiene standards.
- Give proper and complete handover to the next shift.
- Should be able to handle all guests without bias and prejudice.
- Customer Engagement_
- Handling guest complaints and concerns in an efficient and timely manner.
- Providing information regarding the Hotel, town attractions, activities, etc.
- Reports and Analysis_
- Have up to date information on daily room occupancy.
- Maintain up to date information on room rates, current promotions, offer and packages.
- Financial_
- Up selling.
- Cost Control.

**Qualifications, experience and skills**
- Preferable Diploma in Hospitality Management is an asset.
- 1 year experience in related field or fresh graduates are welcome.
- Must be able to read, speak, write and understand the primary language used in the workplace and basic computer knowledge.
- Ability to adapt to company systems for daily operations and communication.

**Required competencies**
- Proactiveness
- Team player spirit
- Sense of ownership/ responsibility over own work
- Problem solving attitude
- Excellent interpersonal and communication skills
- Practical thinking
- Ability to lead and motivate
- Results-oriented
- Attention to detail
- Situational awareness
- Integrity
- Ability to navigate through complex operational issues
- Determination

**Job Types**: Full-time, Internship, Fresh graduate
Contract length: 4 months

**Salary**: From RM1,800.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Meal provided
- Parental leave
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Nusajaya: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Malaysian Special Skills Certificate (preferred)

**Language**:

- English (required)
- Bahasa (required)


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