Front Office Assistant
5 months ago
**Job Purpose**
Attend to guests courteously and deal promptly with their requests and queries. Have detailed information about the hotel and city. Check on VIP guest movements, complete their pre-registration formalities.
Allocate rooms to all arriving guests after checking the guest preferences. Collect guest feedback forms and do any possible first hand service recovery steps.
**Primary duties and responsibilities**
- Daily Operations_
- Welcome guests during check-in and giving a fond farewell to guest while check-out
- Providing excellent customer service as per hotel standards.
- Coordinating and multi-tasking job duties in a busy environment.
- Check on VIP reservations and complete their pre-registration formalities.
- Ensure that the workplace remains clean and tidy
- Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
- Co-ordinate with housekeeping for clearing of rooms.
- Follow the house rules and policies laid down by the management.
- Adhere to strict staff grooming and hygiene standards.
- Give proper and complete handover to the next shift.
- Should be able to handle all guests without bias and prejudice.
- Customer Engagement_
- Handling guest complaints and concerns in an efficient and timely manner.
- Providing information regarding the Hotel, town attractions, activities, etc.
- Reports and Analysis_
- Have up to date information on daily room occupancy.
- Maintain up to date information on room rates, current promotions, offer and packages.
- Financial_
- Up selling.
- Cost Control.
**Qualifications, experience and skills**
- Preferable Diploma in Hospitality Management is an asset.
- 1 year experience in related field or fresh graduates are welcome.
- Must be able to read, speak, write and understand the primary language used in the workplace and basic computer knowledge.
- Ability to adapt to company systems for daily operations and communication.
**Required competencies**
- Proactiveness
- Team player spirit
- Sense of ownership/ responsibility over own work
- Problem solving attitude
- Excellent interpersonal and communication skills
- Practical thinking
- Ability to lead and motivate
- Results-oriented
- Attention to detail
- Situational awareness
- Integrity
- Ability to navigate through complex operational issues
- Determination
**Job Types**: Full-time, Internship, Fresh graduate
Contract length: 4 months
**Salary**: From RM1,800.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Meal provided
- Parental leave
- Professional development
Schedule:
- Rotational shift
Supplemental pay types:
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Nusajaya: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Malaysian Special Skills Certificate (preferred)
**Language**:
- English (required)
- Bahasa (required)
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