Business Operation Manager

2 weeks ago

Kuala Lumpur, Malaysia DXC Technology Full time

Responsible for the quality, magnitude, and effectiveness of contract relationships between the company and the customer. In concert with the the company sales teams & delivery teams, cooperates in building effective business relationships between the company & the customer. The Client Manager leads the contract account team to meet the customer’s requirements for quality, speed and cost while meeting the company internal metrics in terms of financials and customer satisfaction. Serves as the contract’s principal representative to the customer, making business decisions and contractual commitments on behalf of the company. Responsible for revenue, profit, and increasing the business volume by increasing depth and breadth of the company’s offerings.

**_ Responsibilities: _**
- Plans and directs the delivery of contracted business activities throughout the contract's lifecycle (from business development through contract closure) for portfolio of contracts, not to exceed 6.
- Accountable for the financial performance of the contract - in terms of Revenue.
- Margin and Growth potential on the portfolio of contracts.
- Accountable for customer satisfaction with respect to annuity or outsourcing services.
- Establishes yearly budgets and controls expenses to achieve financial goals.
- Leads business negotiations for small contracts or portions of large contracts of >$5M for a region.
- Directs solution, operational service, partner, and sub-contractor teams that deliver services to the customer.
- Leads the account leadership team which is comprised of Sales, Delivery Management, & Client Management). In this capacity, responsible for:

- As appropriate to the contract agreement, assures compliance with the company and customer's HR, PR, legal, financial, ethics and government related policies, strategies, and processes.
- Directs the planning, assessment and development of new business opportunities in partnership with the company sales.
- Develops and nurtures senior mgmt level relationships with the customer.
- Significant contributor to the development of long-term strategic account plan; leads substantial portions of the strategic account plan.
- Pro-actively contributes to the customer's business improvement, planning and budgeting process.
- Develops strategies and processes with the customer in areas such as performance metrics and measure, escalation, change management and communication.
- Maintains effective communication with and between all functional areas of the account team, as well as with the company at large including its executive leaders.
- Establishes and oversees a client governance structure that comprises comprehensive, coherent processes and communications between customer, the company, service providers, and partners.
- Leads the Customer Management Office which includes Account Delivery Manager.
- Generates additional revenue thru "product pull thru" after an MS outsourcing.

**_ Education and Experience Required: _**
- Bachelors Degree or equivalent combination of education and experience.
- 2 plus years' relevant Client Mgmt & 5-7 years industry experience.
- Proven track record in business P&L management, financial concepts and contract law.
- Experience in developing executive level customer relationships including good negotiation, presentation and communication skills.
- Proven track record in leading virtual teams, influential, able to work across organizational boundaries, dealing with ambiguity and setting up internal networks.

**_ Knowledge and Skills: _**
- Demonstrate knowledge of corporate policies, markets and processes, financial management and program management.
- Demonstrate mastery to state-of-the-art technical, functional or business knowledge; emphasis is on depth of knowledge in a specialized area.

Our culture and benefits: DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;
- Extensive resources to support your onboarding and continual development including DXC University
- DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition
- We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC
- More time to do the things you love with flexible leave options, including purchased leave
- Take time to give back with charitable and emergency services volunteer days
- Well-being mat

  • Business Development Specialist

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hexa Business Full time

    Hexa Business WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia2 days ago Be among the first 25 applicantsDirect message the job poster from Hexa BusinessTalent Acquisition | Recruiter | Open for worldwide opportunityJob Title: Executive, Partnerships and Business DevelopmentEntity/Division: Sales and CommercialReports to: Senior Specialist,...

  • Network Operations Coordinator

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Orange Business Full time

    As a Network Operations Coordinator at Orange Business, you will be responsible for ensuring the smooth operation of our network services. This includes performing technical feasibility studies, conducting end-to-end change management, and coordinating with internal specialist teams.Key Tasks:Deliver all moves, adds, and changes on customer network...

  • E-commerce Operation Manager

    2 weeks ago

    Kuala Lumpur, Malaysia ISCISTECH BUSINESS SOLUTIONS SDN. BHD. Full time

    **Responsibilities**: - Responsible to lead the operation of E-Commerce platform - Experience in selection, training and managing team to execute and effectively operate the e-commerce platform - Prepare effective and practical operation SOP and guidelines - Manage third party vendor relationship, coordinate weekly, monthly and quarterly meetings, generate...

  • Regional Director-asia, People

    2 weeks ago

    Kuala Lumpur, Malaysia Operation Underground Railroad Full time

    **About Us**: OUR Rescue is an international non-profit organization dedicated to combatting child sexual exploitation and human trafficking. With operations in five regional offices around the world, we strive to create a world where everyone can live in safety and dignity. Our team is composed of passionate, innovative, and dedicated individuals who...

  • Business Operations Manager

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Zeal Group Full time

    Business Operations Manager (Southeast Asia)As the Regional Operations Manager for Southeast Asia, you will play a pivotal role in driving operational excellence, aligning regional strategies with global objectives, and ensuring seamless execution across business functions. This position involves leading a high-performing operations team, analyzing market...

  • Manager, Medical Affairs Operations

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Business Health Solutions Professional Corporation Full time

    POSITION: Manager, Medical Affairs OperationsThe salary range for this position is between $120k and $140k.Actual salary at the time of hire may vary and may be above or below the range based on various factors, including, but not limited to, the candidate's relevant qualifications, skills, and experience. The company also currently offers a Long-Term...

  • Business Operations Manager

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia KOLHUB Full time

    Business Operations SpecialistWe are looking for a highly motivated Business Operations Specialist to join our team at KOLHub. As a key member of our operations department, you will be responsible for managing office administration, procurement, and inventory management.ResponsibilitiesManage office administration, including procurement and inventory...

  • Business Management Lecturer

    3 weeks ago

    Kuala Lumpur, Malaysia INTERNATIONAL ACADEMY OF BUSINESS AND TECHNOLOGY Full time

    Responsibilities: To teach Certificate and diploma students, supervise and guide students' Prepare Time table class, Syllabus, Teaching Materials and other work related to teaching and learning To assist in the development of learning material, prepare a scheme of work, and maintain records to monitor students' progress, achievement, and attendance. To...

  • Business Operations Manager

    5 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Experian Asia Pacific Full time

    **About Experian Asia Pacific**We are a global data and technology company, powering opportunities for people and businesses around the world. Our unique combination of data, analytics, and software helps to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive...

  • Grade Controller Operator

    11 hours ago

    Kuala Lipis, Malaysia SELINSING GOLD MINE MANAGER SDN BHD Full time

    Mining assisstants perform routine duties in mining and quarrying operations. They assist the miners with maintaining equipment, with laying pipes, cables and tunnels, and with removing wast. Selinsing Gold Mine Manager Sdn. Bhd is a subsidiary of Polar Potential Sdn. Bhd., which is owned by Monument Mining Limited, a Vancouver-based, publicly listed mineral...

  • Business Operations Manager

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia BASF SE Full time

    BASF SE is looking for a Business Operations Manager to lead our Digital Hub Kuala Lumpur. As a key member of our team, you will be responsible for overseeing daily operations, ensuring the continuous functioning of implemented solutions, and driving business growth.Your primary responsibilities will include managing ongoing support, resolving technical...

  • Talent Acquisition and Business Growth Manager

    24 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hexa Business Full time

    Business Development OpportunityWe are seeking a talented business development professional to join our team at Hexa Business. As a Partnership Ecosystem Developer, you will play a critical role in developing and expanding our partnership ecosystem.Your key responsibilities will include identifying new potential key partners, market EdgePoint as a suitable...

  • Business Operations Manager

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia International designed design associates Full time

    This opportunity is ideal for a detail-oriented and self-motivated professional who excels in a dynamic environment.The successful candidate will be responsible for overseeing daily office functions, maintaining accurate financial records, and ensuring the efficient operation of office systems.Key Tasks:Coordinate office operations and perform routine...

  • Executive, Partnerships and Business Development Specialist

    24 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hexa Business Full time

    Job DescriptionThis is a mid-senior level business development and sales position in the telecommunications industry. The ideal candidate will have a bachelor's degree in telecommunication engineering or accountancy and a minimum of 2 years of related experience.Responsibilities include generating business opportunities by aligning mobile operator demand...

  • Investigator (Malaysia)

    2 weeks ago

    Kuala Lumpur, Malaysia Operation Underground Railroad Full time

    **Job Description: Investigator (Malaysia) - Operation Underground Railroad** **Organization**: **Basic Function**: This full-time position with Operation Underground Railroad is based in Kuala Lumpur, Malaysia. We are looking for skilled investigators to help fight human trafficking. This role will work within an Investigative team coordinating with...

  • Business Operations Manager

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Zurich 56 Company Ltd Full time

    Job Summary:This is an exciting opportunity for a Business Operations Manager to join our team at Zurich 56 Company Ltd.The successful candidate will be responsible for overseeing daily operations, ensuring efficient workflow, and driving business results through effective planning and execution.You will supervise team members, evaluate and assign tasks,...

  • User Operations Manager

    3 weeks ago

    Kuala Lumpur, Malaysia S Business Consulting Full time

    **Title of Position**:User Operations Manager **Company Industry**:IT company registered in Singapore. products include live streaming apps such as Poppo Live, Mimi Live, and Vone. competitors are Bingo and TikTok. **Number of Position**:10 **Work location**:KL **Working Mode**:Office based **Working Hour**:10.00 am - 7.00pm **Working Day**:Monday -...

  • Business Operations Manager

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia HSBC Full time

    About Us:HSBC is a global bank with a long history of providing financial services to individuals and businesses. We are committed to helping our customers achieve their financial goals through innovative solutions and exceptional customer service.Job Description:We are seeking an experienced Assistant Manager to join our team in the Issuer Services...

  • Business Operations Manager

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Genting Malaysia Full time

    Job OverviewGenting Malaysia is a leading multinational conglomerate that operates in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts, and entertainment venues in various locations. With over 50 years of experience, the company is expanding and transforming its Resorts World Genting into a leading tourism and...

  • Business Operations Manager

    5 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full time

    We are seeking a Business Operations Manager to lead our retail store team in Penang. The ideal candidate will have 3+ years of experience in managing sales teams, with a proven track record of exceeding sales targets and meeting payroll goals.Key Responsibilities:Develop and implement short and long-term sales strategies to drive business growthRecruit,...