After Sales Services
3 days ago
**Job Overview**
The After Sales Services role is pivotal in managing after-sales affairs both domestically and internationally. It involves addressing customer complaints, improving satisfaction, and overseeing repair feedback cases. The position requires proficiency in managing after-sales work for international clients, including manual preparation and video assistance. Additionally, managing the after-sales team, developing the department, and establishing effective workflows are crucial aspects of the role. The position also involves establishing technical analysis processes, improving after-sales skills, and managing after-sales accessories.
**Role & Responsibilities**:
- Manager after-saes affairs for both domestic and international markets.
- Address customer complaints and enhance customer satisfaction levels.
- Independently handle after-sales work for international clients.
- Prepare after-sales service manuals in Chinese and English.
- Assist in the filming of repair videos.
- Manage and develop the after-sales team.
- Establish and improve the after-sales department’s system and workflows.
- Develop a technical analysis process for after-sales problems.
- Continuously enhance after-sales skills and professionalism.
- Analyze warning and maintenance data for after-sales purposes.
- Report product issues promptly and coordinate with relevant departments.
- Manager after-sales accessories.
- Handle customer service management tasks.
- Perform any ad hoc duties assigned by superiors.
**Qualifications**:
- Bachelor's degree in a relevant field, such as Business Administration or Engineering.
- Proven track record at least 3-5 years in after sales services or a related field.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Leadership experience, with the ability to manage and develop a team.
- Problem-solving abilities, with a proactive approach to addressing customer complaints and product issues.
- Customer-oriented mindset, with a focus on improving customer satisfaction.
**Preferred Skills**:
- Experience in managing after-sales affairs in international markets, with an understanding of cultural differences and business practices.
- Familiarity with filming and video editing, to assist in the creation of repair video.
- Previous experience in team management, with a track record of developing and motivating a team.
- Strong communication and interpersonal skills, with the ability to build relationships with customers and internal stakeholders.
- Ability to manage multiple tasks efficiently, with a detail-oriented and analytical mindset.
- Familiarity with after-sales service manuals and the ability to create and maintain them effectively.
- Knowledge of relevant software and tools used in the after-sales services, such as CRM systems.
Pay: RM4,000.00 - RM15,000.00 per month
**Benefits**:
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Fixed shift
- Monday to Friday
Supplemental pay types:
- Performance bonus
Application Question(s):
- Could you please explain the reason for leaving your current company?
- What is your current salary and what is your expected salary?
- What is your notice period?
-
After Sales Intern
1 week ago
Kuala Lumpur, Malaysia ACO Tech Sdn Bhd Full timeAssist in daily operation of After Sales department - Provide daily support on Salesforce system - Provide support on office work and documentation **; Requirements**: - Bachelor in any engineering related field - Min 5-6 months internship period is preffered - Final semester student - Knowledge in Microsoft Office
-
Sales Executives
2 days ago
Kuala Lumpur, Malaysia TMaker Sales Sdn Bhd Full timeRequirements:_- Required skills: Basic Computer Knowledge, MS Office. - Required language (s): Bahasa Malaysia, Chinese, English - At least 1 year (s) of working experience in the related field is required for this position. - Full Time position (s) available. - Working Hours: Mon-Fri: 9am-6pm; Sat: 9am-1pm - Responsibilities:_- Fast responding and provide...
-
After Sales Support
7 days ago
Kuala Lumpur, Malaysia VPO Services Sdn Bhd Full time**Responsibilities**: - To resolves product or service problems by clarifying and understanding customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. - To ensures and provides quality service to both internal and...
-
Admin Assistant
4 days ago
Kuala Lumpur, Malaysia Global Precision Sales & Services Sdn Bhd Full timeJob Responsibilities - Provide general administrative support to the department - Prepare quotation and purchase order for Equipment & Calibration. - Prepare report and Other ad-hoc tasks that assigned by the Management. **Requirement**: **Required skill(s)**: Good interpersonal skill. **Required language(s)**: Bahasa Malaysia, English At least 1 year(s)...
-
Enterprise Sales Representative
3 days ago
Kuala Lumpur, Malaysia Sales Innovation.io Full time**Role Overview** As an Enterprise Sales Representative at Sales Innovation.io (SI.io), you will be responsible for driving revenue growth by identifying, prospecting and closing enterprise-level clients. This role offers a unique opportunity to be part of a high-performing team and play a pivotal role in our company's success. This is a remote role. To be...
-
Sales Support
18 hours ago
Kuala Lumpur, Malaysia TC Management Services Corporation Sdn Bhd Full timeService existing EMP customers, obtain orders, answer inquiries & identify the correct part numbers - To collect latest market information like customer needs, problem, interest, competitive activities and potential for new opportunity - To act like a link bridge to ensure all the latest information been shared effectively with the customer with positive...
-
Product Executive
2 days ago
Kuala Lumpur, Malaysia TOPAIRE SALES & SERVICES SDN BHD Full timeProvide sales teams with product knowledge and training. - Monitor product inventory levels and coordinate with supply chain and logistics teams to ensure adequate stock. - Manage inventory turnover and minimize excess stock. - Address any product quality issues with the OEM manufacturer. - Liaise with Local OEM manufacture on product drawing before order...
-
After Sales Manager
3 days ago
Kuala Lumpur, Malaysia FirstWorks Group Sdn. Bhd. Full timeAs the Aftersales Manager, you will be responsible for leading and managing all aspects of the aftersales department. This includes service, parts, customer service, and warranty departments. Your primary goal will be to enhance customer satisfaction, maximize profitability, and ensure the highest quality of service. **Key Responsibilities**: - Strategic...
-
IT Sales Development Representative
4 days ago
Kuala Lumpur, Malaysia Sales Pond Pty Ltd Full time**Who we are**: SalesPond is a sales and marketing services provider, headquartered in Australia. We pride ourselves on being the world's best Sales Development team, using best practices and cutting-edge technology to build our clients' sales pipelines. Our clients include some of the top global players in the Information Technology industry, covering all...
-
Client Relations
19 hours ago
Kuala Lumpur, Malaysia Recruit Express Service Sdn Bhd Full time**KEY RESPONSIBILITY**: - Maintain & communicate waiting and end-of-repair date according to information coming from Regional Spare Parts Operations, Workshops (internal and external), Manufactures, etc. - Follow spare parts issues with local team & regional spare parts operations including missing information. - Escalate difficult claim cases, complaint...
-
Customer Service Sales Assistant
4 days ago
Kuala Lumpur, Malaysia RedRadar International (Recruitment Agency) Full timeMaintain a thorough understanding of our products/services to provide accurateinformation to customers. - Handle customer complaints and resolve issues effectively, ensuring a highlevel of customersatisfaction. - Build and nurture long-lasting relationships with clients to encourage repeatbusiness andreferrals. - Collaborate with internal teams to ensure...
-
IT Sales Development Representative
4 days ago
Kuala Lumpur, Malaysia Sales Pond Pty Ltd Full time**Who we are**: SalesPond is a sales and marketing services provider, headquartered in Australia. We pride ourselves on being the world's best Sales Development team, using best practices and cutting-edge technology to build our clients' sales pipelines. Our clients include some of the top global players in the Information Technology industry, covering all...
-
Sales Coordinator/merchandiser
4 days ago
Kuala Lumpur, Malaysia Rich Pharma Sales Sdn Bhd Full time**This role is important** - You will be responsible to provide sales attention and service to the healthcare & medical professionals within a defined geographic territory to meet the Company‘s sales target. - Reporting to the Sales Manager, you will support the business by providing excellent customer service as well as ensuring the proper display of...
-
Demand Gen
3 days ago
Kuala Lumpur, Malaysia Sales Innovation.io Full time**Role Overview** You will be responsible for creating and implementing comprehensive lead generation programs, qualifying leads and generating high-quality pipeline for the Business Development Managers to close. You’ll identify and initiate long-term, C-level relationships with new high-value customers and have the opportunity to represent multiple...
-
Sales Coordinator/merchandiser
4 days ago
Kuala Lumpur, Malaysia RICH PHARMA SALES SDN BHD Full time**Why Rich Pharma** At Rich Pharma Sales Sdn Bhd, we value integrity and treat all employees equally. We aim to create an inclusive workplace where all employees feel engaged, supportive of one another and know their work makes an important contribution. We strive to provide benefits befitting MNC that are reflected in our remuneration package we offer; not...
-
Sales Coordinator Customer Service Skudai
4 days ago
Kuala Lumpur, Malaysia Mega Flour Sdn Bhd Full timeCoordinates Sales Team by managing schedules, filing important documents and communication relevant information. - Ensure the adequacy of sales-related equipment or material - Respond to complaints from customers and give after-sales support when requested - Store and soft financial and non-financial data in electronic form and present reports - Handle the...
-
Field Sales it Services
4 days ago
Kuala Lumpur, Malaysia Blazeclan Technologies Full time**Skill: Enterprise IT Sales** **Experience Level**: 5+ Years Blazeclan is always looking for curious minds. We’re looking for new clanmates who want to take ownership and relish challenging work, those are ambitious, go-getters with high drive value to help us grow and manage our enterprise business. This is an exciting opportunity for an experienced...
-
Customer Service Executive
18 hours ago
Kuala Lumpur, Malaysia Beansh Business Services Sdn Bhd Full timeFOR REGISTRATION, PLEASE WHATSAPP MS NAZIRAH ( 011 - 16298901 ) NAME: AGE: JOB TITTLE: Job Tittle : Customer Service/ After Sales Support Executive Working Location : Nakheel, Dubai, United Arab Emirate Basic Salary : Starting with RM 6,500 + Incentive Working Hours : 6am to 6pm (included 2 hours rest) Job Description: - Handle customer's issues and...
-
Sales Representative Customer Care
1 week ago
Kuala Lumpur, Malaysia Vantage Sales & Marketing Sdn. Bhd. Full timeBasic Salary : RM2,500 - RM 4,500 (Negotiable) **Responsibilities**: - Main task is to promote our products & provide outstanding customer service and maintain a good relationship with people. - Answering phone calls, reply prospects & customer queries promptly via online social media platform, such as facebook, instagram & etc channel. - Apart from that,...
-
Customer Service Executive
4 days ago
Kuala Lumpur, Malaysia Land & General Berhad Full timeDeliver quality customer service by supporting property owners after sale, to identify and handle customer inquiries completely and accurately to the satisfaction of the customer. - Act as a point of reference for the property owners. - Foster positive relations with purchasers by addressing concerns, resolving disputes, and ensuring a high level of...