Banking - Fraud Analyst Up to 5k Immediate Hiring

3 weeks ago


Kuala Lumpur, Malaysia Glob Pro BrainHunters Sdn Bhd Full time

**Job Summary**

The Fraud Ops Analyst is an entry level position **responsible for assisting in efforts to ensure fraud risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss in coordination with the Fraud Operations team.** The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.

**Duties and Responsibilities**
- Manage and/or resolve alerts/cases:
- Responsible for monitoring various fraud detection queues and reports.
- Analyses and reviews trends and customer account activity to detect potential fraud situations.
- Makes outbound calls to verify potentially fraudulent activity
- Takes incoming calls on fraud issues from both internal and external sources.
- Analysis information for close, open or block of cards if necessary.
- Prepares reports, monitors progress and watches for any developing problems
- Works with cardholders to verify legitimate usage and ensures that losses are minimized
- Minimise fraud losses for Cards/Online/products by actioning alerts on the Fraud Detection systems within stipulated timeframes, policies and processes laid down.
- Continuously improve the operational efficiency and effectiveness of fraud risk management processes.
- Complete the day-to-day operations and ensure the BAU is completed without any escalations

**Requirements and Qualifications**
- 2-4 years relevant experience
- Knowledge and previous experience in the Investigation and Fraud claims process
- Experience in trend analysis and alerts in early fraud detection
- Extensive knowledge of the Bank's Transactional Processing platforms
- Proficient in Microsoft Office and Access
- Consistently demonstrates clear and concise written and verbal communication
- Demonstrated ability to remain unbiased in a diverse working environment
- Ability to converse in Cantonese (HK Market)

**Additional Benefits**
- Basic salary up to RM 6000
- Performance Bonus
- Normal Working Hours
- Opportunities for promotion and career development
- Permanent position
- Easy accessible to public transportation - LRT Bukit Jalil

**Salary**: RM5,200.00 - RM6,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Application Question(s):

- Will you be able to join immediately?

**Experience**:

- Fraud Analys5: 2 years (preferred)


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