Delivery Service Providers Operation

About the opportunity Our Regional Finance Team is seeking a highly motivated **Account Receivable Associate** to manage the end-to-end Accounts Receivable processes for MY, involving calculation, billing, monitoring balances, managing queries, report generation and analysis for multiple countries. To be successful in this role, you are required to be...

About the opportunity We are looking for an** O2C Associate **to join our growing team in Finance based in our shared service centre in our KL office, located in Southgate Commercial Centre! **Responsibilities**: - Issue the invoice to the customer/vendor timely. Report and Resolve Payment Issues - This is a task that can require conflict resolution...

About the opportunity **ROLE POSITIONING AND OBJECTIVES** To possess strong knowledge of the process and has the ability to influence the riders perception of our brand. Someone who has good communication and analytical thinking skills to establish a positive image of our business to the riders, customers and the vendors. You should not just be able to...

About the opportunity WHAT YOU WILL OWN: - Ensure the highest quality of customer service to vendors - Process orders and manage relationships with hundreds of restaurants - Deliberate with customers or supervising personnel in order to address questions, problems, and special requests for orders and actual delivery statuses - Ensure that processes are...

**Digital Hub Kuala Lumpur attracts, grows, and develops passionate people who will meaningfully impact the digital future of BASF. Come join us and be a part of our digitalization journey.** - In our Product Family Cloud-Native Computing you will take over the role as Regional Service Delivery Manager for the region APAC and will be part of the Cloud-Native...

About the opportunity We are looking for an **Account Specialist covering the industries of Financial Services & Insurance** to be based in **Bangsar South**. This role will be reporting to the **Head, Advertising & Partnerships**. At Advertising & Partnerships we are disrupting the online and offline advertising space by offering a full suite of high...

About the opportunity **Responsibilities**: **Planning & Execution** - Accountable for the sales planning exercises, owning and driving milestones with the respective cross-functional and partnerships teams - Design and set up sales metrics and sales models based on strategic objectives - Set up Salesforce SOP by evaluating existing booking practices and...

**Our Client** Is a global professional services company with leading capabilities in digital, cloud and security. With 506,000 employees serving clients in more than 120 countries, they embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. **Responsibilities**: - Report and...

Are you a dynamic and results-driven professional with a passion for optimizing service delivery and customer satisfaction? If you are a proactive leader with a proven track record in service excellence, we invite you to join our innovative team and make a lasting impact on the way our world-class clients experience our software solutions. Company...

**About Avaya**: Avaya is a global leader in digital communications products, solutions, and services for businesses of all sizes delivering most of its technology through software and services. We enable organizations around the globe to succeed by creating intelligent communications experiences for our clients, their employees, and their customers. Every...

About the opportunity **ROLE POSITIONING AND OBJECTIVES** foodpanda Malaysia Sdn Bhd is looking for Lead Generation Executives to provide sales and marketing support in building a pipeline of leads to meet business plans and company objectives. Responsible for converting leads through an online lead generation tool, qualifying them, and cleaning up the...

**Role and Responsibilities** - Customer Relationship and Stakeholder Management: Maintaining positive relationships with business by Initiating important partnerships with internal and external stakeholders. - Service Management: Monitoring and managing IT Operations functions to ensure optimal service. They are also responsible for maintaining high...

About the opportunity - Function as the BPO and country owner for the ones that they have been assigned to. - The bridge between the Central Ops X BPO X Local Ops. - To ensure the overall performance and operations are running smoothly in the BPOs. - To ensure the headcount in BPOs are intact and all hiring/replacements are happening on a timely manner. -...

About the opportunity We’re currently looking for a **Specialist, Category Management (IT & Professional Services) (APAC)** to join our regional team (KL office based). The Specialist, Category Management (IT & Professional Services) (APAC), is responsible for overseeing all aspects of IT and Professional Services procurement within the region. This role...

**Company Description** “To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’). foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well...

About the opportunity Quality Assurance analysts audit interactions to measure adherence to prescribed company policies and processes. The analyst is a flag bearer for the foodpanda brand and evaluations interactions with an objective of improving overall customer experience through providing feedback on SOP, Process and agent behavior 2. To maintain...

To carry out other duties which may be assigned by the Management from time to time. - Assist in hiring and training the staff of the service delivery team. - Take Ownership of major incidents to ensure coordination of resolve parties, effective communication to stakeholders and post incident review. - Maintaining positive relationship with customers. -...

About the opportunity **ROLE POSITIONING AND OBJECTIVES**: As a Content Editorial agent, we are responsible for creating and updating our vendor’s menu according to their actual menu while ensuring that the quality we are reflecting in our foodpanda frontend is at par with the company’s standard. We are also responsible for working on the request...

**Company Description** “To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’). foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well...

**Job Title**: Service Delivery Manager **Location**: Kuala Lumpur, Malaysia **Company**: Ssquad Global Solutions **Experience**: 7+ Years **Position Summary**: **Key Responsibilities**: - Manage the end-to-end delivery of services to clients, ensuring adherence to SLAs and KPIs. - Develop and maintain strong relationships with key client...