Customer Service
2 weeks ago
**Customer Service (Thai Speaking)
- Airline or Aviation experience**
Location: KL Sentral
**Salary**: RM 4,000
Fluent in Thai + English Language
24H/7 Rotational shift
**Qualifications/Requirements**:
- Diploma and above educational qualification
- Experience in Airline or Aviation customer service
- Fluent in both Thai and English languages
**Duties/Responsibilities**:
- Understand customer needs, inquiries, and concerns to provide appropriate solutions and resolve issues effectively.
- Identify and escalate complex or unresolved customer issues to the appropriate department or supervisor for further assistance.
- Maintain a high level of product and service knowledge to address customer inquiries and provide accurate information.
- Assist customers with product or service selection, order placement, billing inquiries, and other related activities.
- Document all customer interactions, inquiries, and resolutions accurately in the customer relationship management (CRM) system.
- Follow established company policies and procedures while delivering exceptional customer service.
- Any other duties assigned
**Salary**: RM4,000.00 per month
Ability to commute/relocate:
- KL Sentral: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Do you have a Diploma or above educational qualification?
- Do you have experience in Airline or Aviation customer service?
- Are you okey working 24H/7 rotational shift in KL Sentral?
**Language**:
- Thai (required)
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