Front Office Supervisor
6 months ago
The Front Desk Supervisor will be responsible for overseeing the daily operations of the front desk staff. Duties include greeting and directing guests, managing check-ins and check-outs, and providing assistance to guests. The Front Desk Supervisor will also ensure that all customer service standards are met and that all guests have a positive experience.
THE JOBSCOPE
- Supervise front desk staff and ensure that they provide excellent customer service
- Respond to guests' inquiries and requests in a timely and professional manner
- Monitor daily operations of the front desk, including check-ins, check-outs, and guest requests
- Manage reservations and room availability
- Ensure accuracy of billing and payment processes
- Monitor and review guest feedback
- Resolve customer complaints
- Train and coach front desk staff
- Monitor staff performance and provide feedback
- Maintain a clean and organized front desk area
**REQUIREMENTS**:
- Proven work experience as a Receptionist, Front Office Representative or similar role
- Proficiency in Microsoft Office
- Well-groomed, professional appearance.
- Excellent customer service skills
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize tasks
- Available to work shifts, over weekends, and on public holidays.
QUALIFICATIONS
- High School or diploma tourism and hotels management, additional qualifications will be a plus
*Only for Malaysian Citizen
**Salary**: From RM2,500.00 per month
**Benefits**:
- Free parking
- Health insurance
- Meal provided
- Professional development
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