Manager, Continuous Improvement

5 days ago


Shah Alam, Malaysia TASA SOLUTIONS SDN BHD Full time

**POSITION PURPOSE**

**STRATEGIC**

To drive unit into achieving the unit function namely process kaizen (continuous improvement), fix it right and customer delight to ultimately achieve the Division objectives.

**KEY RESPONSIBILITIES**

**1. Principle Responsibilities**
- Identify continuous improvement in current after-sales operation process
- Responsible for developing customer delight activities to ensure customer satisfaction
- Conduct training for service outlet managers according to global standards
- Develop strategy for outlet improvement
- Monitoring of achievement to level up Outlet classification
- SOP compliance monitoring to level up Outlet classification
- Review, approve and monitor Fix It Right activities
- Conduct customer satisfaction survey

**REQUIREMENTS**

**Education**
- Bachelor’s Degree in Business Administration/Customer Relationships/related field.

**Skills**
- Professional level of spoken and written English
- Proficient in Microsoft Office - Word, Excel, PowerPoint, Outlook
- Good communication and interpersonal skill
- Analytical thinking
- Resourcefulness - Able to work independently with minimum supervision
- Leadership skill

**Experience**
- More than 5 years working experience in customer service operations or other related field.2-3 years in managerial level is an added advantage.
- Experience in automotive industry is an added advantage.

**Behaviour**
- Enthusiastic and passionate
- Business oriented
- Strategic minded
- Target and result oriented
- Meticulous

**Job Type**: Contract
Contract length: 12 months

**Salary**: RM10,000.00 per month

**Benefits**:

- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Shah Alam: Reliably commute or planning to relocate before starting work (required)



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