Concierge

3 weeks ago

Sepang, Malaysia Marriott International, Inc Full time

**職務編號** 24012781
**工作類別** Rooms & Guest Services Operations
**地點** Putrajaya Marriott Hotel, IOI Resort City, Sepang Utara, Selangor, Malaysia 在地圖中查看
**工作編制** Full-Time
**身處外地？** N
**願意海外赴任？** N
**職位類型 管理** Non-Management
**職位概述**

透過安排或確定適當的提供方來回應客人的特別安排或服務請求（如交通、預訂、乾洗）。回應有特殊需求之客人的特別請求並跟進以確保滿意。收集、匯總並向客人提供有關酒店和周邊地區設施的資訊，包括特別事件和活動。回答、記錄和處理所有客人來電、資訊、請求、問題或疑慮。在必要時聯繫相應的個人或部門（如行李員、客房部），以處理客人來電、請求或問題。查看交接班日誌/每日備忘錄，並在日誌簿中記錄相關資訊。對俱樂部酒廊進行管理，確保有空座位，並保證客人的服務、安全和健康。向經理報告事故、傷害和不安全的工作條件；並完成安全培訓與認證。

遵守公司的所有政策和程序；確保制服和個人儀表整潔而專業；維護專有資訊的機密性，並保護公司資產。根據公司的標準，歡迎和答謝所有客人；預期並滿足客人的服務需求；為殘障人士提供協助，並感謝客人的真誠讚賞。使用清晰專業的語言與他人交談；準確完整地編寫和審核文檔，並採用適當的禮儀接聽電話。與他人建立和保持積極的工作關係；支援團隊達成共同目標；傾聽並適當回應其他員工的問題。遵守品質保證預期和標準。在較長一段時間內或整個工作班次中保持站立、就坐或行走。移動、舉起、攜帶、推動、拉動和放置重量不超過 10 磅的物體。履行主管要求的其他合理的工作職責。
- Marriott International 是履行平等工作機會的僱主。我們深信應招聘多元化員工並秉持包容、以人為本的文化。我們致力於不歧視任何受到保障的群體，例如殘障和退伍軍人身分，或是任何其他適行法律所涵蓋的任何其他群體。_

萬豪酒店潛心鑽研待客之道，把握每一次創新機會，為各方的賓客呈獻似曾相識的舒心體驗。成為萬豪酒店的非凡待客師，傳承「時刻展現卓然待客之道」的服務理念。設身處地為賓客著想，用真誠周到的服務延續並發揚我們的品牌傳統。作為全球飯店業的榜樣，萬豪酒店誠摯歡迎您的加入，豐富機遇待您發掘。加入萬豪酒店，便是加入萬豪國際集團的非凡品牌組合。從**這裡**揚帆啟程，發揮個人價值，**追求**人生目標，**加入**卓越國際團隊，**展現**真我風采。

JW 萬豪酒店是萬豪國際集團旗下的奢華飯店品牌，在全球各大城市和知名度假勝地擁有 100 多間飯店及度假飯店。JW 堅持以人為本的品牌文化，深信員工是我們的立足之本，有了快樂的員工，才有滿意的賓客。JW 萬豪酒店的員工自信、創新、真誠、敏悟，傳承了萬豪國際集團創始人 J.Willard Marriott（與品牌同名）的優秀品質。歡迎加入我們，成為 JW 萬豪大家庭的一員，體驗不同以往的工作氛圍，在多元化環境中感受同事情誼。超凡待客之道源於員工關懷之道。這就是 JW 為員工提供培訓、發展、肯定的機會，讓您在注重整體健康的豪華環境中盡情揮灑工作激情。這就是 JW 非凡款待。加入 JW 萬豪酒店，便是加入萬豪國際集團的非凡品牌組合。從**這裡**揚帆啟程，發揮個人價值，**追求**人生目標，**加入**卓越國際團隊，**展現**真我風采。

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