Helpdesk Operator

2 months ago

Subang Jaya, Malaysia Heitech Padu Berhad Full time

Handle incidents & service request using standard operating procedures & processes
- Provide excellent support at the customer service centre and achieve first level resolutions where necessary and escalation in a timely manner.
- To follow through all open cases, ensure timely resolution and ensure customers are kept updated of the progress regularly to ensure SLA are met.

REQUIREMENT
- At least 2 years experience in Helpdesk/Customer Service/ IT related fields
- Must be able to work on 24 hours rotational shifts, weekends & Public Holidays.
- Pleasant personality, proactive, self-motivated and patient in handling difficult customers.
- Excellent communication skills in English and Bahasa Malaysia.
- Have positive working attitude, enjoy assisting and communicating with customers.
- Fast learner and a team player.

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: From RM2,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Night shift
- Rotational shift

Supplemental pay types:

- Overtime pay

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