Hotel Reception

2 months ago


Kuala Lumpur, Malaysia WIT VENTURES SDN BHD Full time

要求
- 溝通技巧-客人需要帶著關心和讚美來找你,這樣才能很容易與你交談。
- 您解決問題的能力會將問題轉化為機會,讓每位客人留下美好回憶
- 流利的當地語言 - 額外的語言技能會很好,但不是必需的
- 識字且精通技術 - 您需要很好地掌握閱讀、寫作、基礎數學和計算機
- 靈活性 - 夜班、週末和假日輪班都是工作的一部分
- 教育程度 - 您將擁有高中文憑或資格。學院或大學學位將是一個額外的獎勵,但不是必需的
- 經驗 - 理想情況下,您在前台或賓客服務職位上工作過至少一年

我該如何交付這個?我們真誠地關心人們,並透過每天實踐真正數位化酒店的承諾來體現這一點。它是連結五善酒店平台中每位同事的紐帶。每個五感 Airbnb 飯店品牌都以自己的方式提供真正的熱情好客,而 IT 的核心是具體的核心服務技能。
- 真實態度:關心客人、想要做出正面的改變、與客人建立真誠的聯繫
- 真正的信心:擁有履行職責的知識和技能,讓客人相信他們可以信任您,在他們入住期間為他們提供幫助和支持
- 真正的傾聽:專注於客人所說的內容,了解經常被忽視的肢體語言,並了解客人的需求
- 真正的回應:及時、貼心地提供客人所需的東西
- 責任當賓客踏入我們飯店的那一刻,他們就踏入了一次真正難忘的體驗。

作為飯店接待員,您不僅是他們所依賴的處理交易、提供當地見解並預測無摩擦體驗的每個細節的人。您還將營造出溫馨的氛圍,讓我們的客人在任何地方都有賓至如歸的感覺。您的日常生活受到熱烈歡迎,開啟難忘的賓客體驗
- 親自或透過電話向五感獎勵會員和回頭客致謝
- 接受和管理賓客預訂和追加銷售機會,並告訴他們改善住宿體驗的方法
- 處理現金和信貸交易
- 透過快速辦理客人進出手續,開始每次住宿 - 領取身分證件、分發房間鑰匙、控制和釋放保險箱
- 領先客人的需求一步——記錄他們的偏好並採取行動,處理他們的訊息、請求、問題和疑慮
- 成為所有客人值得信賴的聯絡人。幫助他們解決從帳單問題到當地知識等各種問題,並在必要時進行管理循環
- 時刻保持安全。遵循我們的安全程序,您將報告所有事件並穿戴所需的防護裝備
- 對自己的外表和作為品牌大使的地位感到自豪
- 始終了解當天的日程安排中有哪些事件和活動
- 當您的同事需要您的幫助時,您可以立即承擔其他臨時職責。


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