Customer Service Executive-bahasa+ English or Only
2 months ago
**Role**:Customer Service Executive
**Timings**:Rotational Shifts (Permanent)
**Industry**:Other
**Work Mode**:Work from office
**Functional Area**:ITES / BPO / Customer Service
**Process**:Semi-Voice
Key Skills: Customer Service
- Job Title: Customer Service Executive - (Bahasa+English) / Only English
Qualification:
- Completed with SPM, UEC, ICGSE certificate
**Language**:
- Bahasa, English
**Responsibilities**:
- Proficient in English communication (speaking, reading, writing).
- Handling all inbound calls related to customer general inquiries, complaints, comments, feedback, and other issues pertaining to the company's products.
- Exceeding customer expectations in terms of service and providing accurate information.
- Working collaboratively in a team to achieve key performance indicators (KPI) and service level agreements (SLA).
Training Period: 1 month
Basic Salary (RM):
- Bahasa Melayu+English: 1,900.00
- English Speaker: 2,100
Additional Benefits:
- Key Performance Indicator (KPI) Bonus: 400
- Night Shift Allowance: 300
- Overtime: As required
- Working Days: 6
- Shuttle Service Provided: Yes
- Typing Score: Typing Speed 25, Accuracy 100%, Net Speed 25
Work Shift:
- 24 Hours (Compulsory working on public holidays and weekends)
Interview Mode: Walk-in
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