Planview Tools Administrator

2 weeks ago


Penang, Malaysia National Instruments Full time

**About NI**

**The Role**

The **Tools Admin **works closely with the Product Owner and Process owner to understand business requirements related to the offering and product development process in order contribute ideas and input towards ongoing system improvements. This person is responsible for the day-to-day operations of the systems including, but not limited to managing integrations and configurations, coordinating resolution of system issues, and assisting support teams with troubleshooting customer issues. Our platforms will be integrated with other technologies such as AzDO, Hyperion, Oracle, SSO, and SFDC, plus more in the future.

The successful **Tools Administrator **is a vocal champion of our users who accelerates the delivery of our vision by systematically and carefully driving effective platform utilization and increased user satisfaction. They will be an important member of the BU stakeholder team and will have an opportunity to work in a fast-paced, highly collaborative environment.

**Responsibilities**
- Configure and administer the technical components of Planview and similar tools.
- Investigate, diagnose, and resolve escalated support issues.
- Assists in testing new platform features as necessary.
- Produce and maintain documentation for release processes, technology integrations and configurations to facilitate development and support efforts.
- Serve as a technical point-of-contact for the project management and process team to advise on best practices in utilizing Planview and other tools and advise on the impact of platform updates.
- Partner with the Product Owner to ensure successful deployment of the desired experiences through activities such as:

- Evaluate Planview and other tool functionality to offer efficient, high quality, and scalable solutions that support business requirements.
- Build a deep understanding of interdependent system and Planview and similar technologies to facilitate ongoing improvements.
- Collaborate on the backlog of feature ideas.
- Be actively engaged in project management meetings. Maintain daily work records and time on project tasks.

**Specialized Knowledge & Skill Requirements**
- BS in Information Technology, Business, or related field
- 3+ years of demonstrated experience providing customer-driven solutions, support, or service.
- Demonstrated experience with administration of web-based technology solutions including configuration-based functionality and customization with html, css, and other common web technologies.
- Demonstrated experience working across stakeholder and delivery teams to execute requirements.
- Demonstrated aptitude for systems-thinking, evaluating events in a larger context, and root cause analysis.
- Strong background in unit, system, and user acceptance testing in conjunction with issue tracking and resolution processes.
- Solid knowledge and understanding of how technology can enable impactful and effortless learning experiences.
- Knowledge and understanding of instructional design processes and tools is preferred but not required.
- Strong verbal and written communication skills in English.
- Experience with Agile/Scrum methodologies and project delivery.
- Experience with SFDC Administration.
- Knowledge of Planview Administration and or Kimble Administration is a plus

L1-YT1



  • Penang, Malaysia Randstad Malaysia Full time

    about the companyWork with one of the biggest South East Asia online platform companies and experience true IT career progression and working culture to grow your skill set as well as your knowledge! job detailsJob title : MS SQL Database AdministratorLocation : Penang, MalaysiaSalary : RM8,000 - RM12,000Employment : PermanentDetails : Fully remote...

  • Apprentice

    4 weeks ago


    Penang, Malaysia SGK Full time

    **SGK is a global packaging and brand experience company. From idea to implementation, we deliver packaging solutions and brand experiences that give brands the freedom to speak louder, scale faster and grow stronger. We simplify marketing and amplify brands to deliver value. SGK is a Matthews International company.** ***: The Apprentice provides...

  • Assistant Admin

    4 days ago


    Penang, Malaysia Synopsys Full time

    50242BR - MALAYSIA - Penang **Job Description and Requirements** The Synopsys Penang office houses the FAE team and the SLM team. - As the site expands from 10 to 36 people in the last 2 years, we require an admin that can join our team. - The roles and responsibilities include - **Office administration** - receptionist service - receive post and...


  • Penang, Malaysia Azonic Automation & System Technology Sdn Bhd Full time

    **Responsibilities**: - Optimise customer service experience, create engaged customers and facilitate organic growth. - Take ownership of customers issues and follow problems through to resolution. - Establish a clear mission and initiate strategies focused towards that mission. - Set-up service procedures, policies and standards. - Keep accurate records...


  • Penang Island, Malaysia Masverse Sdn Bhd Full time

    Calendar and Schedule Management: - Manage and maintain the executives' calendars, scheduling appointments, meetings, and events. - Coordinate travel arrangements, including flights, accommodations, and transportation. - Anticipate and prioritize scheduling conflicts, ensuring efficient time management. - Administrative Support: - Prepare and edit...

  • Graduate Trainee Gtp

    1 month ago


    Penang, Malaysia Infineon Technologies Full time

    J **ob Descriptions: R** - esponsible for reliability testing support with loading and unloading of integrated circuit devices onto biased boards and chambers activities. Ensure to meet cycle time and zero quality issue. F - ulfilling tasks set out by supervisors P - erforms administrative duties in support of the Reliability system and tracking file. I -...


  • Penang, Malaysia Bosch Full time

    Job Description Tasks : Collaborate with team members to comprehensively document all HR processes and standards within the department, ensuring accuracy and completeness. Conduct thorough analysis and evaluation of documented processes to identify potential candidates for automation. Utilize predefined criteria and methodologies to systematically prioritize...

  • Industrial Internship

    4 weeks ago


    Penang, Malaysia Infineon Technologies Full time

    I n your new role you will: H - andle and check forwarders inbound document for shipments into DCA and IFAP exclude BE C - heck on inbound permit vs shipping invoices to ensure accuracy on permits declaration V - erify suppliers' invoice against permit listing and liaise with suppliers for any discrepancy V - alidate courier services’ inbound and outbound...

  • Sales Support Analyst

    4 weeks ago


    Penang, Malaysia Clarivate Full time

    About You- - Knowledge of Salesforce or similar CRM system and supporting the Sales Cycle business processes would be an added advantage- Solid business acumen of business transactions and end-to-end sales processes.- - Strong communication skills (written, oral, presentation) with the field, account management, customers, and internal management.- Ability...

  • Account Manager

    1 month ago


    Penang, Malaysia Clarivate Full time

    **Job Description**: Account Manager for Academic and Government segment covers a portfolio of products that include tools and services across Research & Analytics, Information Services, Library Software and Scholarly Books business units in Clarivate. Your main customers are public/private universities, government bodies such as national research...

  • Buyer/planner

    4 weeks ago


    Penang, Malaysia Boston Scientific Corporation Full time

    **Work mode**:Onsite**Onsite Location(s)**:Penang, MY**Purpose Statement** - Responsible for procuring raw materials, components, tooling, supplies and services to ensure a 100% customer service level, while achieving the targeted Quality & Cost objectives. Assist in the implementation of sourcing & commodity strategies for all goods and/or services to...

  • Associate, Legal

    4 weeks ago


    Penang Island, Malaysia S&P Global Full time

    **The Role**: Associate, Legal & Contract Operations **Grade (relevant for internal applicants only)**: 09 **The Location: Can be based in either**: - Makati, Philippines - Gurgaon, India, - Penang, Malaysia **The Team**: The team, fosters knowledge sharing and collaboration that results in a unified group strategy. Each of our team members is committed...