
E-commerce Customer Service
4 weeks ago
Handle customer inquiries and requests through live chat channels in a prompt, friendly, and professional manner.
- Effectively communicate with customers, thoroughly understanding their concerns, and providing accurate and timely responses.
- Resolve customer issues related to orders, returns, refunds, product information, and other inquiries adhering to company policies and procedures.
- Maintain a comprehensive understanding of product offerings, policies, and procedures to provide knowledgeable and informed assistance.
- Consistently meet or exceed established customer satisfaction and response time targets.
- Collet data to compile reports including a summary and recommendations.
**Job Requirement**
- Excellent communication skills, both written and verbal, with a strong command of English and Malay.
- Exceptional customer service orientation and problem-solving abilities.
- Strong multitasking and time management skills with the ability to handle multiple customer inquiries simultaneously.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Flexible to work on shifts, including weekends and holidays, if required.
- Previous experience in customer service or a related field is preferred but not mandatory.
- Ideally a high school diploma or equivalent; relevant college degree or certification will be possessed for this role.
What do we provide to you for you to succeed?
- Full Attendance Allowance $$$
- Government Holiday 16 Days
- Annual Leave
- EPF & SOCSO
- You will be remunerated with **Good Basic Salary** based on experience
- **Fair work life balance**:
- Working with a fast-growing company
- Strategic location -safe environment
- **Fun & cozy workplace** & colleagues
- Your **Medical Claims** Are On Us
- We host annual dinners & festive events as an appreciation to all our staff's hard work
- Career Advancement Opportunities WhatsApps us now
We only offer 1 position for this position First come first serve
Working Hour:
Monday - Friday (9am - 5.30pm)
Location: Hyperack Sdn Bhd (Klang)
**Job Types**: Full-time, Permanent
Pay: RM2,000.00 - RM3,000.00 per month
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