Customer Service Representative

As a Customer Service - Call Centre Representative, you'll be the face of our company, delivering exceptional customer experiences and resolving issues with accuracy and efficiency. You'll play a crucial role in upholding service standards, exceeding customer expectations, and driving process improvements. To succeed, you'll need strong customer service...

Customer Service - Call Centre Representative Quick Take on the Job Act as a liaison, provide product/services information, and resolve customer issues with accuracy and efficiency, while upholding service standards and exceeding customer expectations. About the Role This role is responsible for managing customer inquiries, resolving issues, and providing...

**Responsibilities**: - Ensure timely quotation is sent to the Customer and ensure booking is confirmed & sent timely. - Support the operations & Sales in the execution of the service delivery. - Carrier/vendors relations e.g. secure spot rates, equipment, space protections, priority haulage, customs broker provide us the service level agreed upon. -...

Customer Service cum Marketing Executive **Responsibilities**: - Respond to whatsapp and social media in a timely manner, handle customer inquiries over messaging apps - Provide professional customer service (Training will be provided) - Strive to meet individual and team KPIs and goals - Editing photos and video skills are preferable **Job...

Customer service is at the heart of operations for any service oriented company. In the shipping industry, we generally to take customer service very seriously. A good company will have managers who are continuously checking in with customer service representatives (CSR’s) to ensure there are no outstanding customer complaints and all company policies are...

**Responsibilities**: - Manage large amounts of incoming chat/message from customers. - Identify and assess customers' needs to achieve satisfaction. - Build sustainable relationship and trust with customer accounts through open and interactive communication. - Provide accurate, valid, and complete information by using the right methods/tools. - Handle...

Represent company's clientele on shipping and logistics matters - Expedite import and export shipment matters. - Expedite break bulk, container shipping, and inland logistics matters. - Arrangement of shipping and inland logistics schedule matters. - Ensure compliance of highest regard on documentation. - Ensure compliance of highest regard on legal and...

Responsibilities - Respond effectively to customer’s query regarding products, services, processes and procedures. - Assist in processing account related request and overall account management. - Ensure complete and accurate information are recorded in the system. - Handle complaints and provide appropriate resolution on a given time frame. - Work closely...

Company Description Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world. **Job Description**: - Handling Customer Service task such as booking, carrier booking, handle shipment...

Join us in portraying a positive company image among ocean export customers through timely coordination with various stakeholders. Your efforts will contribute to achieving our company's bottom line and overall objectives. Key Responsibilities: 1. Ensure sales personnel provide necessary quotes, SOPs, and instructions before processing bookings. 2. Contact...

**Responsibilities**: - **Customer support**: - **Issue Resolution** - Investigate and resolve customer complaints and issues in a professional and timely manner. Collaborate with other departments such as logistics or product teams to resolve complex problems. - **Product Knowledge** - Maintain a comprehensive understanding of the company's products or...

2. Serves customers by selling products and meeting customer needs. 3. Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management. 4. Contributes to team effort by accomplishing related results as needed. 5. A successful Sales Representative should interact with others in a...

Inside Sales Representative Responsibilities: Assist the manager for daily works. Answer customers' questions. Look for stock requested by customers. Issue sales invoice to customers. Keep the stock organized. Elevate customer complaints to the manager. Inside Sales Representative Requirements: Excellent customer service skills. Friendly and...

Required language(s): Bahasa Malaysia, English, - At least 1 Year(s) of working experience in the related field is required for this position. - Preferably Entry Level specialized in Logistics/Freight forwarding or equivalent. - Help manage current customer accounts. - Deal with a high volume of inbound and outbound phone calls. - Maintain relationships with...

**Job description** We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to...

Company Description Speedex Express Logistics (M) Sdn. Bhd. is a leading provider of logistics services, committed to delivering quality and prompt services to clients. We take pride in providing professional care to our clients. We are affiliated with SEL Global Freight (M) Sdn. Bhd. to strengthen our mission. Contact us to learn more about our Logistics...

Interface with customers and sales representatives to handle both pre-sales and post-sales service functions. Provide outstanding customer service to improve customer satisfaction and relationship. Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner. Assist in product purchasing and order fulfillment...

**Reports To**: The Sales Representative will report to Sales Executive or Sales Manager. **Job Overview**: To service, canvass sales and collection payments/outstanding payments from outlets in it's dedicated universe **Responsibilities and Duties**: - To canvass sales to hit sales target from designated outlet universe - To service outlets and place the...

Attend to Customers enquiry - Support and response according to Customer needs - Perform daily operation tasks such as issue sales order when received customer PO - Follow up status of goods to make sure on time delivery - If knowledgeable with export experience is advantage - Update any related information to sale report - Good communication and positive...

Required language(s): Bahasa Malaysia, English, - At least 1 Year(s) of working experience in the related field is required for this position. - Required Skill(s): Require to have experience in import/export documentation processing, - Preferably Entry Level specialized in Logistics/Freight forwarding or equivalent. - Help manage current customer accounts. -...