![Qomex Sdn Bhd](https://media.trabajo.org/img/noimg.jpg)
Customer Service
4 days ago
**Responsibilities**:
- **Customer support**:
- **Issue Resolution** - Investigate and resolve customer complaints and issues in a professional and timely manner. Collaborate with other departments such as logistics or product teams to resolve complex problems.
- **Product Knowledge** - Maintain a comprehensive understanding of the company's products or service to address customer inquiries and provide product recommendations.
- **Communication** - Communicate effectively and professionally with customers, colleagues and other departments. Keep customers informed about the status of their orders, backorders and any delays.
- **Customer Feedback** - Gather customer feedback and communicate insights to the relevant teams to help improve products and services.
- **Documentation** - Document and maintain accurate records of customer interactions and transactions. Provide regular reports on customer feedback and common issues to management.
**Qualifications**:
- Proven customer support experience or experience as a Client Service Representative.
- Ability to multi-task, prioritize, and manage time effectively in face-paced environment.
- Proficiency in using computer, customer service software, CRM systems and other tools.
- Strong interpersonal and communication skills, patience and the ability to handle challenging situations with customers.
- Excellent problem-solving skills and the ability to think independently to provide effective solutions.
- Ability to collaborate with colleagues and other departments to resolve customer issues.
Pay: RM1,800.00 - RM2,000.00 per month
**Benefits**:
- Free parking
- Maternity leave
- Opportunities for promotion
- Parental leave
Schedule:
- Fixed shift
Supplemental pay types:
- Attendance bonus
- Overtime pay
- Performance bonus
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