Customer Service

**Responsibilities**: - **Customer support**: - **Issue Resolution** - Investigate and resolve customer complaints and issues in a professional and timely manner. Collaborate with other departments such as logistics or product teams to resolve complex problems. - **Product Knowledge** - Maintain a comprehensive understanding of the company's products or...

**Responsibilities**: - **Customer support**: - **Issue Resolution** - Investigate and resolve customer complaints and issues in a professional and timely manner. Collaborate with other departments such as logistics or product teams to resolve complex problems. - **Product Knowledge** - Maintain a comprehensive understanding of the company's products or...

**OVERALL JOB PURPOSE**: Managing Customers enquiries and booking to ensure deliveries of satisfactory service and to assist securing of sales and customer retention **PRINCIPAL ACCOUNTABILITY STATEMENTS (KEY RESULT AREAS)** **PERFORMANCE MEASURES / KPIS** Respond immediately upon receive inquiry 2. Source vendor or provider if deemed necessary for any...

**Primary Job Purpose**: Customer service officers act as the face of a company and directly work with customers to answer their questions or provide additional support where needed. Works well with people with excellent interpersonal communication skills to achieve good level of customer satisfaction. Work effectively with all peers and teams in Finance,...

**Requirements** - SPM Background - Fresh Graduate are welcome to apply - Experience in selling products & services - Must be able to work varied shifts (weekends and public holidays) - Excellent communication and teamwork abilities - Good in writing complete sentences in Bahasa Malaysia & English - Good Understanding skills **Responsibility** - Provide...

Interface with customers and sales representatives to handle both pre-sales and post-sales service functions. Provide outstanding customer service to improve customer satisfaction and relationship. Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner. Assist in product purchasing and order fulfillment...

Job Responsibilities: - Customer service for daily transportation. Provide and process information in response to inquiries, concerns and requests the services - Handle and resolve customer’s complaint and issues. - Ensure all deliveries and collection are being monitored and well coordinated. - Communicate and coordinate with internal department - Record...

Job Responsibilities: - Customer service for daily transportation. Provide and process information in response to inquiries, concerns and requests the services - Handle and resolve customer’s complaint and issues. - Ensure all deliveries and collection are being monitored and well coordinated. - Communicate and coordinate with internal department - Record...

Job Responsibilities: - Customer service for daily transportation. Provide and process information in response to inquiries, concerns and requests the services - Handle and resolve customer’s complaint and issues. - Ensure all deliveries and collection are being monitored and well coordinated. - Communicate and coordinate with internal department - Record...

**Job Title**: Customer Service Executive **Location**: No.20, Jalan Perusahaan 27/KS 5, Kg. Idaman, Pandamaran, 42000 Port Klang, Selangor, Malaysia **About Us**: Hock Cheong Logistics is a leading logistics provider specializing in LCL (Less than Container Load) consolidation services to East Malaysia, specifically to Sabah and Sarawak. We pride ourselves...

VACANCY POSITION - CUSTOMER SERVICE LOCATION - PULAU INDAH, PORT KLANG SALARY - RM 4000-5000 **Job Description**: To coordinate with shipping dept and forwarding agent when necessary, on the movement of containers and loose cargoes collection including the coordination with production on finish goods availability. To monitor packaging material & finished...

VACANCY POSITION - CUSTOMER SERVICE LOCATION - PULAU INDAH, PORT KLANG SALARY - RM 4000-5000 **Job Description**: To coordinate with shipping dept and forwarding agent when necessary, on the movement of containers and loose cargoes collection including the coordination with production on finish goods availability. To monitor packaging material & finished...

Handle customer enquiries regarding products, orders, and delivery status on online platform e.g., live chat. - Handle customer complaints and follow-up with the disposition actions - Review or approve return and refund from all e-commerce platform as per customer request. - Process and follow up returns and refund procedures. - Provide information about our...

Handle customer enquiries regarding products, orders, and delivery status on online platform e.g., live chat. - Handle customer complaints and follow-up with the disposition actions - Review or approve return and refund from all e-commerce platform as per customer request. - Process and follow up returns and refund procedures. - Provide information about our...

1. Customer Service Executive will be responsible for daily communication with customers, warehouse team and operations team in Seremban for daily transport arrangement and storage movement. 2. Manage daily operations job including inbound and outbound delivery -cross border, and import / export shipments. 3. Compilation and submission of billings,...

Attend to customer’s enquiries / request and feedback to ensure customer’s KPI are met. - To coordinate and monitor for import & export shipments, transportations, and custom clearance - Updating necessary information in our integrated logistics system. - Liaise with sales and operations division on the delivery schedule to ensure delivery is on time. -...

_**Job Highlights**_ - Friendly Working Environment - Attractive Package - Better Career Advancement - **Job Description**_ - Coordinate with customer and vendor for any shipment arrangement. - Handle for haulage/transport arrangement. - Update shipment status and required information to customer. - Follow up CIPL details & preparing related documents for...

_**Job Highlights**_ - Friendly Working Environment - Attractive Package - Better Career Advancement - **Job Description**_ - Co-ordinate with customer and vendor for shipment arrangement. - Handle for haulage and transport arrangement. - Update shipment status and required information to customer. - Follow up Commercial Invoice and Packing List details....

JOB VACANCY POSITION - CUSTOMER SERVICE LOCATION - PULAU INDAH, PORT KLANG SALARY - RM 4000-5000 To coordinate with shipping dept and forwarding agent when necessary, on the movement of containers and loose cargoes collection including the coordination with production on finish goods availability. To monitor packaging material & finished product stock...

JOB VACANCY POSITION - CUSTOMER SERVICE LOCATION - PULAU INDAH, PORT KLANG SALARY - RM 4000-5000 To coordinate with shipping dept and forwarding agent when necessary, on the movement of containers and loose cargoes collection including the coordination with production on finish goods availability. To monitor packaging material & finished product stock...