Customer Service Representative

**Responsibilities**: - **Customer support**: - **Issue Resolution** - Investigate and resolve customer complaints and issues in a professional and timely manner. Collaborate with other departments such as logistics or product teams to resolve complex problems. - **Product Knowledge** - Maintain a comprehensive understanding of the company's products or...

**Responsibilities**: - **Customer support**: - **Issue Resolution** - Investigate and resolve customer complaints and issues in a professional and timely manner. Collaborate with other departments such as logistics or product teams to resolve complex problems. - **Product Knowledge** - Maintain a comprehensive understanding of the company's products or...

Fiskor Food Sdn Bhd is a dynamic and rapidly growing snack company, dedicated to providing exceptional customer experiences. As an Entry-Level Customer Service Representative, you'll be an integral part of our team, interacting with customers through various e-commerce platforms and WhatsApp to ensure their satisfaction. **Key Responsibilities**: **1....

Fiskor Food Sdn Bhd is a dynamic and rapidly growing snack company, dedicated to providing exceptional customer experiences. As an Entry-Level Customer Service Representative, you'll be an integral part of our team, interacting with customers through various e-commerce platforms and WhatsApp to ensure their satisfaction. **Key Responsibilities**: **1....

About Us: Join our energetic team as a Customer Service Representative and be an integral part of our fast-growing E-commerce brand We prioritize delivering exceptional service to our customers and enhancing their online shopping journey.Position Overview:As a Customer Service Representative, you will be responsible for addressing customer inquiries,...

Interface with customers and sales representatives to handle both pre-sales and post-sales service functions. Provide outstanding customer service to improve customer satisfaction and relationship. Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner. Assist in product purchasing and order fulfillment...

**About Us**: Join our energetic team as a **Customer Service Representative** and be an integral part of our fast-growing E-commerce brand! We prioritize delivering exceptional service to our customers and enhancing their online shopping journey. **Position Overview**: As a **Customer Service Representative**, you will be responsible for addressing...

Attend to Customers enquiry - Support and response according to Customer needs - Perform daily operation tasks such as issue sales order when received customer PO - Follow up status of goods to make sure on time delivery - If knowledgeable with export experience is advantage - Update any related information to sale report - Good communication and positive...

**About Us**: Join our dynamic team as a **Customer Service Representative** and be an essential part of our fast-growing E-commerce brand! We prioritize delivering exceptional service to our customers and enhancing their online shopping experience. **Position Overview**: As a **Customer Support Representative**, you'll be at the forefront of our customer...

Job Summary: The Customer Service Representative (CSR) for Airfreight and Sea Freight is responsible for managing customer inquiries, resolving issues, and coordinating logistics operations related to air and sea freight shipments. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced...

Optimize customer service experience, create engaged customers and facilitate organic growth. Take ownership of customers issues and follow problems through to resolution. Establish a clear mission and initiate strategies focused towards that mission. Setup service procedures, policies and standards. Keep accurate records and document customer service...

**OVERALL JOB PURPOSE**: Managing Customers enquiries and booking to ensure deliveries of satisfactory service and to assist securing of sales and customer retention **PRINCIPAL ACCOUNTABILITY STATEMENTS (KEY RESULT AREAS)** **PERFORMANCE MEASURES / KPIS** Respond immediately upon receive inquiry 2. Source vendor or provider if deemed necessary for any...

**Responsibilities**: - Ensure timely quotation is sent to the Customer and ensure booking is confirmed & sent timely. - Support the operations & Sales in the execution of the service delivery. - Carrier/vendors relations e.g. secure spot rates, equipment, space protections, priority haulage, customs broker provide us the service level agreed upon. -...

Responsibilities: Ensure timely quotation is sent to the Customer and ensure booking is confirmed & sent timely. Support the operations & Sales in the execution of the service delivery. Carrier/vendors relations e.g. secure spot rates, equipment, space protections, priority haulage, customs broker provide us the service level agreed upon. Monitor timely...

Customer service is at the heart of operations for any service oriented company. In the shipping industry, we generally to take customer service very seriously. A good company will have managers who are continuously checking in with customer service representatives (CSR’s) to ensure there are no outstanding customer complaints and all company policies are...

**Responsibilities**: - Manage large amounts of incoming chat/message from customers. - Identify and assess customers' needs to achieve satisfaction. - Build sustainable relationship and trust with customer accounts through open and interactive communication. - Provide accurate, valid, and complete information by using the right methods/tools. - Handle...

Customer Service cum Marketing Executive **Responsibilities**: - Respond to whatsapp and social media in a timely manner, handle customer inquiries over messaging apps - Provide professional customer service (Training will be provided) - Strive to meet individual and team KPIs and goals - Editing photos and video skills are preferable **Job...

Customer service is at the heart of operations for any service oriented company. In the shipping industry, we generally to take customer service very seriously. A good company will have managers who are continuously checking in with customer service representatives (CSR's) to ensure there are no outstanding customer complaints and all company policies are...

Represent company's clientele on shipping and logistics matters - Expedite import and export shipment matters. - Expedite break bulk, container shipping, and inland logistics matters. - Arrangement of shipping and inland logistics schedule matters. - Ensure compliance of highest regard on documentation. - Ensure compliance of highest regard on legal and...

Represent company's clientele on shipping and logistics matters - Expedite import and export shipment matters. - Expedite break bulk, container shipping, and inland logistics matters. - Arrangement of shipping and inland logistics schedule matters. - Ensure compliance of highest regard on documentation. - Ensure compliance of highest regard on legal and...