Manager - Personal Financial Services

8 months ago


USJ, Malaysia Hong Leong Bank Full time

If you are looking to excel and make a difference, take a closer look at us

Functional (job responsibilities)

Operations
- Ensure escalation of non-compliance related lapses i.e. internal breach of SOP and regulatory breaches to all relevant parties immediately.
- Approve, review and audit Tellers and related branch financial transactions (end of day financial transactions report checking, cash balancing, GL reconciliation, etc.) in order to prevent and detect fraud, errors or misconduct.
- Ensure Risk and Control Self-Assessment (RCSA) is carried out diligently as required.
- Comply to statutory & regulatory compliance in relation to BNM/ABM rules, AMLCFT and internal SOPs to mitigate fraud and manage operational risk.
- Ensure there is zero operational losses and fraud cases in the branch.
- Ensure good internal and external audit rating which include BNM audit, BORM, FCC and ORM reviews.
- Ensure there are no long outstanding items in the Branch General Ledger (GL).
- Check and sign all end of day reports jointly with BM or Officer in-charge, where applicable.
- Relieve Branch Manager functions as and when required.
- Jointly responsible with the BM for the branch common Operations KRA.

Sales & Service
- Work with the team to deliver superior customer service to walk-in customers and contribute towards expected level of CSAT (Customer Satisfaction) scores and Mystery Shopping results.
- Carry clear cross selling targets for specific products as mentioned in the KRA.
- Usage of iPads/other devices (if applicable to branch) for customer service / cross selling.
- Support the Bank’s digital transformation initiatives through HL Connect penetration, Over the Counter (OTC) migration and reduction in paper usage.
- Identify CSEs to perform the Service Ambassador/Navigator role on rotational basis / as applicable
- Accommodate to inter-branch/region CSE relief arrangement as and when required to maintain adequate staffing levels throughout branch network.
- Accept relief assignment as and when required throughout branch network.

Other Responsibilities
- Maintain confidentiality of customers and Bank’s information in a responsible manner
- Keep a clean, organized work area and maintain a professional appearance
- Attend all training as applicable including e-learning / mandatory training
- Branch housekeeping activities are done timely
- Staff annual leave planning to ensure no disruption to day-to-day customer service and branch operations
- Carry out other duties as assigned periodically

Managerial (team/group responsibilities)
- Oversee the day-to-day activities of subordinates (Tellers and CSEs)
- Train & coach Tellers & CSEs
- Half-yearly and yearly performance appraisal review

Organizational (organizational responsibilities)
- Deliver the expected level of customer service, cross selling (for products applicable as per KRA) customer and deposit growth and contribute to operational control and compliance as specified by the Bank.

**Requirements**:

- Minimum Degree Holder
- SPM/STPM with related working experience
- Related working experience in Financial Institution or related fields (banking operations)
- Experience in team management
- Service Oriented Mindset
- Banking operations, knowledge in BSA, BNM rulings, ABM Rules, FATCA, etc.
- Good interpersonal & communication skills
- Strong organization & planning skills
- About Hong Leong Bank_
- We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China._


  • Service Manager

    7 months ago


    USJ, Malaysia Reeracoen Malaysia Full time

    **Overview**: **Salary**: 10,000 MYR ~ 15,000 MYR**Industry**: Manufacturing(Machinery), Manufacturing(Chemicals/Materials), Consulting- Primary responsibilities: - Lead & motivate APAC Global Services Team - Meet or exceed Order Intake Budget on spares & services - Responsible to lead a team of service in SEA region and to delegate service task to team. -...


  • USJ, Malaysia United Overseas Bank (Malaysia) Bhd Full time

    **About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...


  • USJ, Malaysia Mateen Group Full time

    **Role and responsibilities**: - To promote and professionally sell a wide range of insurance products to potential clients as on takaful financial, medical, income, children education, and retirement. - To provide professional advice on financial products based on customer needs. - To build strong client relationships to retain and grow the wealth of the...

  • Sales Manager

    7 hours ago


    USJ, Malaysia ACTS ADVISORY GROUP Full time

    We are looking for dedicated personality to join our big family as a Sales Manager. You will be a trusted financial coach and solutions provider to help clients plan for their better future and achieve their financial goals. **You will play an important role, such as**: - Building and maintaining customers relationship. - Undergoing training with...


  • USJ, Malaysia Watson's Personal Care Stores Sdn Bhd Full time

    Requirements - Required language: Bahasa Malaysia, English. - Able to work retail hours (includes weekends and public holidays). - Experience in retail or F&B would be added advantage. - Malaysian citizen only. Responsibility To maintain a professional standard of customer care in promoting company products & managing an effective team: -- Assist store...

  • Service Crew

    7 months ago


    USJ, Malaysia Komugi (Multiple Reward Sdn Bhd) Full time

    _**Key Responsibilities**:_ - To provide excellent, efficient and consistent level of service to customer, such as courteous greetings to customer, presenting menu, up selling, recommending orders and taking customer’s order. - Required to attend and respond to customers’ needs/enquiries promptly and professionally. - To follow and abide to the...


  • USJ, Malaysia Reeracoen Malaysia Full time

    **Overview**: **Salary**: 5,000 MYR ~ 8,000 MYR**Industry**: Manufacturing(Pharmaceutical/Medical Equipment)- Collaborate with Sales Manager to optimize sales force deployment based upon the business potential, productivity and profitability. Coordinate resource deployment (internal and field) and priorities in order to meet / exceed establishment revenue...


  • USJ, Malaysia Reeracoen Malaysia Full time

    **Overview**: **Salary**: 6,000 MYR ~ 8,000 MYR**Industry**: Trading FirmA) OVERALL PURPOSE OF JOB In general supervision, the Assistant Manager, Accounts & Administration (Asst Mgr - AA) is responsible to implement and oversee the effective management of issues pertaining to accounting, and administration of the company to achieve the highest rate of...

  • Service Technician

    6 months ago


    USJ, Malaysia Reeracoen Malaysia Full time

    **Overview**: **Salary**: 2,500 MYR ~ 4,000 MYR**Industry**: Manufacturing(Electronics/Semiconductors), Manufacturing(Machinery)- Job Summary - To perform production, service, repair, trouble shoot, installation and commissioning of equipment and to ensure task been assigned was carried out adequately to meet the acceptance criteria as per technical/...

  • Finance & HR Manager

    6 months ago


    USJ, Malaysia Reeracoen Malaysia Full time

    **Overview**: **Salary**: 6,500 MYR ~ 8,500 MYR**Industry**: Manufacturing(Computer/Telecommunication)1. Manage accounting functions including maintenance of the general ledger, accounts payable, and accounts receivable; ensure accuracy and timeliness ready for external audit. 2. Prepare monthly and yearly Profit Loss account, General Ledger, Fixed Assets,...


  • USJ, Malaysia PESTMASTER (M) SDN BHD Full time

    **JOB DESCRIPTION**: - Respond to customer inquiries regarding pest management. - Record work activities and complete all paperwork after finishing services. - Work with staff in the pest control office to arrange appointments with customer. - Assess customer property to identify potential pest problems. - Provide the best extermination processes for the...

  • Finance Executive P2p

    6 months ago


    USJ, Malaysia ManagePay Systems Berhad Full time

    **Responsibilities**: - Assist to overseeing P2P loan documentation operations, administer credit review of issuers, credit file maintenance, collateral review and post-disbursement duties. - Assist/support to review and streamlining existing loan account documentation management, operation and post-disbursement process to enhance operations efficiency. -...


  • USJ, Malaysia Ace Capital Growth Sdn Bhd Full time

    We are looking for a competitive and trustworthy Business Development Executive to help us build up our business activities. Job Responsibilities: - Assist in purchase and sales data handling, data entry as well as generating purchase and sales report. - Actively seek out new sales opportunities through cold calling, networking and social media - Create...


  • USJ, Malaysia AGENSI PEKERJAAN RECRUIT ADVANCE SDN BHD (1466416-K) Full time

    We are seeking a qualified customer service professional with experience in healthcare to add to our expanding team. You will be in charge of returning calls from previous, present, and potential clients in this position. You will respond to their inquiries, give them preauthorization for medical care, and provide them details on co-payments and other...


  • USJ, Malaysia HABIB Group Full time

    **Operation hours**: 10am-10pm (2shifts), weekends and public holiday. **Responsibilities** - Responsible to perform day-to-day teller activities and demonstrating excellent customer service. - To ensure all day-to-day transaction tallies. - Ensure that all work performed in the branch operation are in accordance with the company policies/procedures,...

  • Account Executive

    8 months ago


    USJ, Malaysia Island Circle Development (M) Sdn Bhd Full time

    **Responsibilities**: - Manage full set of accounts following accounting principles. - Financial forecasting and risk analysis. - Cash Flow management and taxation. - Audit financial transactions and document accounting control procedures. - Keep up with financial policies, regulation and legislation. - Any other relevant duties as assigned from time to...

  • Service Crew

    7 hours ago


    USJ, Malaysia Taste Of Sushi Full time

    To handle restaurants and corporate daily operation process. - To Attend to Colleagues Professionally Always - To check & ensure Cleanliness of the dining area - To update Stock and Arrange Stock accordingly. - To fulfill any other task assigned by management - Welcome foreigners **Salary**: RM1,600.00 - RM2,500.00 per month **Benefits**: - Opportunities...

  • Service Crew

    7 hours ago


    USJ, Malaysia Taste Of Sushi Full time

    To handle restaurants and corporate daily operation process. - To Attend to Colleagues Professionally Always - To check & ensure Cleanliness of the dining area - To update Stock and Arrange Stock accordingly. - To fulfill any other task assigned by management - Welcome foreigners **Job Type**: Part-time Part-time hours: 10-40 per week **Salary**: RM8.00 -...


  • USJ, Malaysia PETDIY Full time

    **Responsibilities**: - Manage the day to day business operations of retail store, ensure smooth business operations. - Trained of products, sales and customer service. - Ensure workplace safety for customers, staff and pets. - Ensure that stocks are replenished leaving no shelves empty. - Ensure proper housekeeping is done, including pet boarding area to...


  • USJ, Malaysia Dream Profession Full time

    **SALES & MARKETING MANAGER (MANDARIN SPEAKING)** **LOCATION : SHAH ALAM** **JOB DESCRIPTION**: - Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls - Meeting planned sales goals - Setting individual sales targets with the sales team - Tracking sales goals and reporting results as necessary -...