Remote IT Support

2 weeks ago


Cheras, Malaysia Brighten Business Consulting Sdn Bhd Full time

**About Us**:
Brighten Business Consulting Sdn Bhd, a leading digital marketing and manpower outsourcing service agency headquartered in Hong Kong, is expanding its team in Malaysia. With a presence in Malaysia, Taiwan, UK, and Australia, and over a decade of experience in marketing, business strategy, and technological solutions, we are committed to delivering high-quality professional services to support global clients in their market expansion within Malaysia and the Asia Pacific region. Our Malaysia branch, established in 2018, boasts two well-appointed offices and approximately 80 employees, focusing on providing exceptional manpower outsourcing solutions to our clients in Hong Kong.

**About Our Client**:
Our client - ISPARK is an IT management services company dedicated to providing comprehensive IT support to SME companies in Hong Kong. Our client is committed to delivering top-notch IT solutions to enhance business operations and efficiency.

**Job Scope**:

- Technical Documentation: Assist in creating detailed technical documentation and user manuals.
- Issue Logging: Record technical issues and their solutions in detailed logs for future reference.
- Project Assistance: Support project planning and execution as needed.
- Ad-Hoc Tasks: Perform additional tasks as assigned by the management.
- Software Sales Support: Assist in identifying client needs and recommending suitable software solutions. Support the sales team by demonstrating software products and explaining their benefits to potential clients.

**Job Requirements**:

- Language Skills: Proficient in speaking and typing in Cantonese, Mandarin, and English.
- Technical Proficiency: Expertise in cloud platforms, especially Microsoft Office 365.
- Communication Skills: Ability to provide support through text communication and over the phone, with strong proficiency in Cantonese.
- Attention to Detail: Meticulous and thorough in work tasks.
- Sales Acumen: Experience or willingness to learn about software sales support. Ability to understand client requirements and recommend appropriate software solutions.

**Benefits**:

- 5 working days.
- Hospital insurance
- Medical claim allowance
- Parking allowance
- Friendly and good working environment
- Free snacks & beverages
- Increment depends on work performance.
- Year-end bonus based on work performance.
- Festival gifts, birthday benefits etc
- Working place nearby MRT station.

**Why Join ISPARK?**
- Professional Growth: Opportunities to develop and enhance your IT support skills in a dynamic environment.
- Diverse Experience: Work with a variety of SME clients, gaining exposure to different industries and IT challenges.
- Supportive Team: Join a team that values collaboration and continuous improvement.
- Sales Opportunities: Enhance your career by gaining experience in software sales support, contributing to both technical and sales functions.

**Office Locations: Sunway Velocity**

Pay: RM4,000.00 - RM5,500.00 per month

**Benefits**:

- Additional leave
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Attendance bonus
- Performance bonus
- Yearly bonus

Application Deadline: 07/10/2024


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