Customer Executive Operation Executive

5 months ago

Kuching, Malaysia Quanterm Logistics Sdn Bhd Full time

**Responsibilities**:

- Ensure quotations are valid and up-to-date and understand the service requirements from the customers.
- Verification of the completeness and accuracy of all forwarding documents.
- Proactive engagement with existing customer for closure of new business by making follow up calls and preparing quotations with competitive rates.
- Responsible for liaison with product operation colleagues to ensure that customer’s requirements are met with providing shipment update and document draft for checking.
- Improving customer service experience, create engaged customers and facilitate organic growth.
- Creation of booking confirmation to the customers for shipment arrangement.
- Provide support to internal and external customers to achieve optimum workflow efficiency for the department and Company.
- Communicate all cargo related incidents (short landed, misrouted, damage, missing,etc) to Reporting Line or Department and Product Head for advice and claim registration and acknowledgement of receipt to the customer.
- Ensure a high standard of quality in all regards of customer service.
- Maintain accountability and accuracy for updating and meeting deadlines for monthly reports required by management.
- To provide support to branch level as and when needed / assign by Branch Manager.
- Perform any other duties as assigned.

**Requirements**:

- At least 2 years of working experience in related field.
- Experience in direct interaction with suppliers/ customers in a freight forwarding or carrier environment.
- Analytical / problem solver - able to understand overall strategic issues as well as tactical objectives and able to relate data/ information logically and consistently to those strategies and objectives.
- Required skills: Computer literate, Good communication & interpersonal.
- Excellent verbal and written communication skills.
- Excellent interpersonal skills and ability to influence at all levels of the organization.

**Job Types**: Full-time, Permanent

**Salary**: RM2,800.00 - RM3,200.00 per month

**Benefits**:

- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Application Question(s):

- Notice Period
- Expected salary

**Education**:

- Bachelor's (preferred)

**Experience**:

- freight forwarding: 2 years (preferred)
- Customer service: 2 years (required)

**Language**:

- English (preferred)

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