IT Support Executive
2 weeks ago
Job Description:
To maintain the technology infrastructure that powers our retail operations and ensure that the systems are running smoothly, troubleshoot technical issues, and provide essential support to our staff.
Key Responsibilities:
1. Utilize MySQL knowledge to extract sales data and generate reports for management.
2. Provide support for our Point of Sale (POS) system, including hardware and software troubleshooting.
3. Administer and maintain Windows-based systems used in our retail environment.
4. Possess basic knowledge of networking principles to assist with connectivity and configuration issues.
5. Collaborate with the IT team to resolve technical issues, including hardware and software problems.
6. Perform regular system updates and patches to ensure system security and performance.
7. Train and assist retail staff in using the POS and Retail Systems effectively.
8. Document system issues, resolutions, and best practices for future reference.
9. Stay updated on industry trends and emerging technologies.
10. Knowledge of PHP is an advantage for system customization and integration.
11. Proficiency in Microsoft Excel for data analysis and reporting.
Qualifications:
- Proficiency in MySQL database administration.
- Hands-on experience with Point of Sale (POS) systems.
- Strong knowledge of Windows operating systems.
- Basic understanding of networking concepts.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and interpersonal skills.
- Ability to work well in a team and independently.
- Proficiency in PHP for system customization and integration is a bonus.
**Salary**: RM3,000.00 per month
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Shah Alam: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Diploma/Advanced Diploma (required)
**Experience**:
- IT support: 1 year (required)
**Language**:
- English (required)
- Bahasa (required)
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