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Customer Service Representative
4 weeks ago
Company
Venture Smarter
- location
Malaysia
- Get Direction- Deadline
10 Apr 2024, 8:42 AM
- Salary
USD 5500.00 - USD 7500.00
Job Scope
- Provide information about our products and services, such as features, benefits, pricing, and availability
- Process orders, payments, refunds, and returns, and update customer records accordingly
- Resolve customer issues and complaints, or escalate them to the appropriate department or manager
- Collect and record customer feedback and suggestions, and share them with the relevant teams
- Maintain a high level of customer satisfaction and loyalty, and follow up with customers when necessary
- Collaborate with other customer service representatives and teams to ensure consistent and quality service delivery
- Stay updated on our products and services, policies and procedures, and industry trends and best practices
- Job Requirement
- High school diploma or equivalent; bachelor's degree in a related field is a plus
- Previous experience in customer service, sales, or a similar role, preferably in a tech or consulting industry
- Excellent communication, interpersonal, and listening skills, with the ability to communicate effectively with diverse customers and stakeholders
- Proficient in Microsoft Office and CRM software, such as Salesforce, HubSpot, or Zendesk
- Ability to work in a fast-paced, dynamic, and customer-oriented environment, and adapt to changing needs and expectations
- Ability to work independently and as part of a team, and manage multiple tasks and priorities
- Attention to detail, accuracy, and quality, with a problem-solving and customer-centric mindset
Minimum Year of Working Experience
- 3 Years
Minimum Qualification
- Advanced / Higher / Graduate Diploma
Minimum Grade
- P - Pass
Field Of Study
- International Communication Studies
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