Customer Service Representative

3 weeks ago


Jalan Kempas Lama Skudai Johor Malaysia BG Safety Solution Sdn Bhd Full time

Job Responsibilities:

  • Answer phone calls professionally and provide information about products and services
  • Handle both online and retail customers, offering product recommendations and closing sales
  • Take orders and gather details of customer inquiries and comments
  • Follow up on customer inquiries and understand their workplace safety needs
  • Identify sales leads and pass them to the respective sales agent
  • Assist the sales team with quotations and customer communication
  • Support online stores with product information, pricing updates, order collection, and issue resolution
  • Submit vendor application documents
  • Perform any other relevant tasks assigned by superiors

Requirements:

  • Diploma or higher qualification
  • Proficiency in English, BM, and Mandarin
  • Previous customer support or Client Service Representative experience
  • Proficient in MS Office
  • Self-motivated and results-driven
  • Excellent communication and time management skills

Benefits:

  • 5 Working Days
  • Yearly Bonus
  • Quarterly branches gathering
  • Annual, medical, marriage, and compensation leaves
  • Safety Training Provided }


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