Customer Service Representative

1 month ago


Johor Bahru, Malaysia Gratitude India Full time

**Customer Service Executive**

**Key Responsibilities**:

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.

**Essential Skills, Knowledge, and Experience**:

- Good communication skills

**Salary**: RM1,900.00 - RM2,100.00 per month

Schedule:

- Rotational shift



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