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Customer Service Representative
4 weeks ago
**Call center BPO Customer service representative (Bilingual)**
Project scope: Handling general inquiries related to billing and other concerns from customers.
**JOB SCOPE**:
Attend to customers' inquiries via inbound & outbound calls, in both Eng & Man.
**REQUIREMENTS**:
With at least 1-year of experience in customer service
**Fluent in both languages English & Mandarin (Requirement, must be a mandarin speaker)**
Proficient in Microsoft Office
Swift typing skills
**WORKING HOURS**:
MON - FRI: 8AM - 5PM / 8:30AM - 5:30PM / 9AM - 6PM *Shifts are based on operational requirements*
SAT: 8AM -12PM / 8:30AM - 1230PM /9AM - 1PM
OFF: Half Saturdays, Sundays, and SG-based PHs
Office location: Bukit Indah, Johor Bahru
Further allowances and salary details are to be discussed in the interview.
Pay: RM2,500.00 - RM3,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
- Rotational shift
**Education**:
- STM/STPM (required)
**Experience**:
- Customer Care Specialist: 1 year (required)
**Language**:
- Mandarin (required)
- English (required)
Expected Start Date: 06/14/2024
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