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Customer Service Representative, Rembau Branch My

1 month ago

Malaysia CIMB Group Full time

JOB TITLE- CUSTOMER SERVICE REPRESENTATIVE TELLER (CSR TELLER)- Grade- Location- Branch (Retail / Preferred / Mini)- Reports to- Branch Manager- Other Reporting Relationships- Subordinates- Job Purpose- To perform branch operation transactions and provide efficient and effective service to achieve optimal customer satisfaction- KEY RESPONSIBILITIES- Operational Function- To transact over-the-counter transactions on cash and non-cash transactions according to advice slips or other negotiable documents
- To record all transaction accurately and balance each day's operations
- To perform general administrative duties as required by the function
- To discharge duties instructed by immediate supervisor to serve business interests of the Bank
- Customer Relationship- To attend to customer requests, inquiries, problems and complaints by providing prompt and service to customers, escalate customer's feedback to higher authority for deliberation.
- To actively involve in cross product sales activities to ensure optimal customer reach.
- Process & Compliance- To maintain confidentiality of information and comply to standard operational procedures (SOPs) and to ensure
regulatory requirements are met towards achieving operational excellent
- To perform other duties as assigned
- Key performance Indicators- Qualification- 1. Certificate/Diploma
- 2. Other equivalent- Experience- 1-2 years in relevant banking experience- Education & Training (or equivalent)- Skill/Compentencies- To be updated based on Compentency Model
- 1. Computer literate
- 2. Attention to detail and strong math aptitude
- 3. Good Interpersonal skills -Friendly and polite
- 4. Good personal attributes - Honest and able to work under pressure in a fast paced environment

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