Duty Manager

1 week ago


Kuala Lumpur, Malaysia Cosmo Hotel Kuala Lumpur Full time

To ensure front office team deliver the hotel standard and provide exceptional guest service at all times.
- Ensuring hotel guest are registered in accordance with front office policies and procedures.
- To ensure front office team are aware of current promotions, policies and other important information.
- Responsible to checking billing instructions, permanent folios and monitor guest credit.
- Support and assist front office team at front desk during peak periods.
- Check on registration cards of arriving guests and ensures all information should be filled in the system.
- Assist in handling room lock problems.
- Prepared and checks for VIP arrival.
- Handling guest complaints and other related problem and records on the logbook.
- Answer guest inquires, handle complaints and attend to the need of the guest.
- **Requirement**:

- Minimum Diploma/ Degree in Hotel Management or any related.
- Minimum 3 years experience in a similar position in the hotel hotel industry.
- Excellent leadership skills and exceptional communication skill.
- A passion for delivering exceptional levels of guest service.
- Good administration skill and team spirit.
- Fluent in both oral and written - English & Bahasa Melayu.

**Salary**: RM2,800.00 - RM3,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Meal provided
- Professional development

Schedule:

- Day shift
- Night shift
- On call
- Rotational shift
- Weekend jobs


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