Customer Service Representative

5 months ago


Kuala Lumpur, Malaysia Language Talent Solutions Full time

Designation**:Customer Success Specialist - Mandarin Speaker**
Location**:Kuala Lumpur**
Salary**:RM 3,500 - RM 4,000**
Benefits**:EPF / SOCSO / Annual Leave / Medical Insurance / Medical leaves**
- Help mitigate attrition, increase customer adoption and engagement, and improve overall business value.
- Deliver virtual expert engagements to educate and empower our customers to achieve business value.
- Share your product and industry expertise and best practices to onboard customers.
- Offer tailored advice and insights to customers to maximize their ROI and make them aware of the added value.
- Share customer stories and use cases, showcasing the value and impact of Success Engagements.
- Uncover customer challenges, identify risks to adoption and provide a tailored plan of action.
- Partner closely with internal cross-functional team members to help understand the account and research solutions to solve customers' business needs and challenges.

**Qualifications**:

- Minimum 6 months experience in Customer Service
- Must be a local Malaysian
- Fluent in Mandarin, English, and Malay
- Highest Education: Diploma / Bachelors Degree
- Cantonese proficiency is a plus

**Salary**: Up to RM4,000.00 per month

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Weekend jobs

Application Question(s):

- Are you a Malaysian ?
- What is your notice period ?
- What is your highest education qualifications ?
- Are you comfortable to work on rotational night shift ?
- How many years of working experience do you have ?
- Please rate your English proficiency from 1-10 ?
- Please rate your Mandarin proficiency from 1-10 ?
- Please rate your Bahasa Melayu proficiency from 1-10 ?
- Have you worked in Contact Centre ? If YES how many years of Customer Service experience do you have ?
- Are you a Fresh Grad ?



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