IT Service Lead Analyst

2 weeks ago

Kuala Lumpur, Malaysia The Cigna Group Full time

The IT Service Excellence Analyst role within the Infrastructure Department of Cigna International Health organisation. You will be lead on monitoring and ensuring adherence to internal procedures, regulatory requirements, and industry standards within the organisation. This role is varied and will be looking at our IT Processes, Service Excellence Metrics, IT audit requests, supporting the technology teams conducting compliance assessments, identifying areas of improvement, and ensuring timely closure of audit findings with a forward-thinking approach to automation. You will work closely with our IT cross-functional teams to maintain accurate procedure documentation and promote a culture of compliance through new ways of working.

You must be well-rounded, inquisitive highly motivated, self-starter that works best in a collaborative, dynamic, and agile environment. Excellent communication skills (written and oral) are essential to this position as the role will interface with on
- and off-shore resources, business owners, enterprise architects, security, and infrastructure resources. An IT Service Excellence Analyst needs to be resilience and demonstrate the ability to multi-task multiple projects to tight deliver timescales.

Key Responsibilities:

- Monitor and review departmental procedure documentation to ensure accuracy, completeness, and compliance with internal policies, regulations, and industry standards.
- Collaborate with various technology team leads on/offshore to develop action plans for addressing compliance issues and track progress towards closure.
- Develop, maintain, scope, and monitor an up-to-date repository of compliance findings, and leading towards corrective actions in a positive timely manner.
- Identify and assess potential risks and vulnerabilities related to our IT Infrastructure Services to drive improvement.
- Develop, Evaluate, Prepare, and distribute regular monthly reports on IT Service status, trends, and improvement initiatives.
- Identify process improvements and recommend solutions for streamlining operations and improving efficiency.

**Desired Traits**:

- Proactive, with the ability to adjust or flex approach based upon the situation at hand.
- Ability to partner and build relationships across the organisation to collaboratively achieve goals.
- Ability to communicate effectively and concisely with their team, Stakeholders and Management.
- Proactive and Inquisitive approach to continuous learning and development, seeking to enhance and expands one’s knowledge and skills.

**Required Experience / Qualifications**
- 5+ years of IT Service Management experience
- IT Compliance Knowledge
- Ability to facilitate and proactively organise meetings.
- Excellent Analytical Skills
- Attention to Detail
- Problem Solving and critical thinking skills.
- Must be a Self-starter and can work with mínimal information.

**Desired Experience / Qualifications**
- Experience with Jira.
- Regulatory Knowledge (SOX, GDPR, ISO9001, ISO27001)
- Audit Tools and Technologies

**About The Cigna Group**

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

  • IT Service Lead Analyst

    1 month ago

    Kuala Lumpur, Kuala Lumpur, Malaysia The Cigna Group Full time

    The IT Service Excellence Analyst role within the Infrastructure Department of Cigna International Health organisation. You will be lead on monitoring and ensuring adherence to internal procedures, regulatory requirements, and industry standards within the organisation. This role is varied and will be looking at our IT Processes, Service Excellence Metrics,...

  • IT Service Lead Analyst

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia The Cigna Group Full time

    The IT Service Excellence Analyst role within the Infrastructure Department of Cigna International Health organisation. You will be lead on monitoring and ensuring adherence to internal procedures, regulatory requirements, and industry standards within the organisation. This role is varied and will be looking at our IT Processes, Service Excellence Metrics,...

  • IT Service Lead Analyst

    1 month ago

    Kuala Lumpur, Malaysia The Cigna Group Full time

    The IT Service Excellence Analyst role within the Infrastructure Department of Cigna International Health organisation. You will be lead on monitoring and ensuring adherence to internal procedures, regulatory requirements, and industry standards within the organisation. This role is varied and will be looking at our IT Processes, Service Excellence Metrics,...

  • IT Service Lead Analyst

    4 weeks ago

    Kuala Lumpur, Malaysia The Cigna Group Full time

    The IT Service Excellence Analyst role within the Infrastructure Department of Cigna International Health organisation. You will be lead on monitoring and ensuring adherence to internal procedures, regulatory requirements, and industry standards within the organisation. This role is varied and will be looking at our IT Processes, Service Excellence Metrics,...

  • Service Desk Analyst

    4 weeks ago

    Kuala Lumpur, Malaysia POWER IT SERVICES Full time

    **Job Title**: Service Desk Analyst (English + Mandarin) **Location**:Kuala Lumpur, Malaysia **Experience**:3 to 8 Yrs **Desired Competencies (Technical/Behavioral Competency)** **Must-Have** - Strong English & Mandarin Communication and inter-personal skills. - Should have good experience in troubleshooting hardware issues for both desktops and laptops. -...

  • Business Analyst

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia IT Consulting Company Full time

    Key ResponsibilitiesBe responsible for requirements Engineering, Design, Solutioning.Support the delivery team by developing, promoting, and maintaining effective working relationships with client stakeholders and delivery team.Deliver high quality, detailed business requirement and functional design documentation.Facilitate workshops with business and...

  • Business Analyst

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia IT Consulting Company Full time

    Key ResponsibilitiesBe responsible for requirements Engineering, Design, Solutioning.Support the delivery team by developing, promoting, and maintaining effective working relationships with client stakeholders and delivery team.Deliver high quality, detailed business requirement and functional design documentation.Facilitate workshops with business and...

  • Lead Mi Analyst

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Deutsche Bank Full time

    The Lead MI Analyst is responsible for leading and managing a team of MI Analysts in the development and delivery of management information (MI) solutions for the business. The Lead MI Analyst will be responsible for ensuring that MI solutions are aligned with the business strategy, that they are accurate, timely, and relevant, and that they meet the needs...

  • Business Analyst

    2 months ago

    Kuala Lumpur, Malaysia IT Consulting Company Full time

    **Key Responsibilities** 1. Be responsible for requirements Engineering, Design, Solutioning. 2. Support the delivery team by developing, promoting, and maintaining effective working relationships with client stakeholders and delivery team. 4. Deliver high quality, detailed business requirement and functional design documentation. 5. Facilitate workshops...

  • Lead, Data Analyst

    2 weeks ago

    Kuala Lumpur, Malaysia Cognizant Technology Solutions Full time

    **Position**: Lead, Data Analyst **Work Location**: Kuala Lumpur, Malaysia **Responsibilities**: - Recommending and implementing solutions to mitigate repeat product issues - Taking ownership and responding to open support tickets - Closing open support tickets by adhering to the production support service level agreements **Requirements and...

  • Lead, Data Analyst

    2 weeks ago

    Kuala Lumpur, Malaysia Cognizant Full time

    **Position**:Lead, Data Analyst **Work Location**:Kuala Lumpur, Malaysia **Responsibilities**: - Recommending and implementing solutions to mitigate repeat product issues - Taking ownership and responding to open support tickets - Closing open support tickets by adhering to the production support service level agreements **Requirements and...

  • Business Analyst

    3 weeks ago

    Kuala Lumpur, Malaysia IT Consulting Company Full time

    **Key Responsibilities** 1. Be responsible for requirements Engineering, Design, Solutioning. 2. Support the delivery team by developing, promoting, and maintaining effective working relationships with client stakeholders and delivery team. 4. Deliver high quality, detailed business requirement and functional design documentation. 5. Facilitate workshops...

  • Lead Mi Analyst

    6 days ago

    Kuala Lumpur, Malaysia Deutsche Bank Full time

    The Lead MI Analyst is responsible for leading and managing a team of MI Analysts in the development and delivery of management information (MI) solutions for the business. The Lead MI Analyst will be responsible for ensuring that MI solutions are aligned with the business strategy, that they are accurate, timely, and relevant, and that they meet the needs...

  • Contracts Lead Analyst

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia BP Business Service Centre Asia Sdn Bhd Full time

    Job Summary Job Description: Role SynopsisThe role of the Contracts team is to drive overall consistency in contracts at a global level while still allowing for regional variation that may be required due to specific country laws or regional specific industry practice. Serve as a key contact for the commercial teams and play an integral role in the...

  • Contracts Lead Analyst

    2 months ago

    Kuala Lumpur, Kuala Lumpur, Malaysia BP Business Service Centre Asia Sdn Bhd Full time

    Job Summary Job Description: Role SynopsisThe role of the Contracts team is to drive overall consistency in contracts at a global level while still allowing for regional variation that may be required due to specific country laws or regional specific industry practice. Serve as a key contact for the commercial teams and play an integral role in the...

  • Business Analyst Lead

    2 weeks ago

    Kuala Lumpur, Malaysia TribeHired.com Full time

    **Designation**:Business Analyst Lead **Vertical**:Global Delivery The position will be a part of Company’s S.P.A, offering Digital Solutions in BFSI sector focusing on primarily Analytics & Scoring services, Credit Management solutions, Decision solutions, Collections, Digital Underwriting and Business Information Reports. Role will be based in Kuala...

  • B2b Solution Analyst

    3 weeks ago

    Kuala Lumpur, Malaysia POWER IT SERVICES Full time

    HI ABOUT US: We are providing Recruitment Services and IT Consulting Services for our Tier-1 Multinational Clients covering following major domains, but not limited to Banking, Financial Services and Insurance, Retail, Airline, Automotive, Energy and Consumer Sector. ABOUT CLIENT: Our client is a Tier-1 System Integrator and global leader in providing IT...

  • Business Data Analyst Lead

    2 weeks ago

    Kuala Lumpur, Malaysia CAPCO Full time

    **ABOUT CAPCO** Capco is a global technology and business consultancy, focused on the financial services sector. We are passionate about helping our clients succeed in an ever-changing industry. You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry. **ROLE...

  • Lead, Data Analyst

    2 months ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Cognizant Technology Solutions Full time

    Position: Lead, Data AnalystWork Location: Kuala Lumpur, MalaysiaResponsibilities:Monitoring Azure applications and infrastructure alerts, and reacting quicklyRecommending and implementing solutions to mitigate repeat product issuesTaking ownership and responding to open support ticketsClosing open support tickets by adhering to the production support...

  • Lead, Data Analyst

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Cognizant Technology Solutions Full time

    Position: Lead, Data AnalystWork Location: Kuala Lumpur, MalaysiaResponsibilities:Monitoring Azure applications and infrastructure alerts, and reacting quicklyRecommending and implementing solutions to mitigate repeat product issuesTaking ownership and responding to open support ticketsClosing open support tickets by adhering to the production support...