Guest Service Executive

1 week ago


Cyberjaya, Malaysia Subhome Management Full time

You will be the first point of contact of our business. A great smile and a cheerful presence is a must. You must be accountable and able to learn fast. We are looking for a bright personality to manage all transactions with customers accurately and efficiently. To be successful in this role, you should have previous experience in a customer service position and good knowledge of how the front desk of a hotel works. You should also be available to take evening and weekend shifts accordingly.

**Responsibilities**:

- Manage transactions with customers using various systems.
- Collect payments whether in cash or credit
- Issue receipts, refunds, change. Familiar with Credit card usage
- Redeem stamps and coupons as well as our vouchers
- Cross-sell our products and introduce new ones
- Resolve customer complaints, guide them and provide relevant information
- Greet customers when entering and leaving
- Maintain clean and tidy checkout areas
- Track transactions on balance sheets and report any discrepancies
- Handle merchandise returns and exchanges

**Requirements**:

- Work experience as a Retail Cashier or in a similar role in sales
- Basic PC knowledge
- Familiarity with electronic equipment, like cash register and POS
- Good math skills
- Strong communication and time management skills
- Customer satisfaction-oriented
- SPM Cert

**Job Types**: Full-time, Permanent, Internship, Fresh graduate

Pay: RM1,700.00 - RM2,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Attendance bonus
- Overtime pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Cyberjaya: Reliably commute or planning to relocate before starting work (required)



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