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Specialist Ops Excellence

3 months ago

Kuala Lumpur, Malaysia Adecco Staffing & Outsourcing Sdn Bhd Full time

a. Be the contact between country teams and CEG internally, support day-to-day operational communications between CEG and the country team. Reflecting CEG needs to cross-functions in order to provide better customer service for the Thai traffic. b. Engage with country teams closely to deliver insights generated from operational metrics with recommendations of input from Thai Market. c. Seek opportunities of Thai customer experience improvements, turn into recommendations and collaborate with the internal CEG functions and country team to make improvements to overall practice. d. Support preparing monthly Thai market reviews and present it to the market stakeholders, giving them insightful recommendations, bringing their need back to CEG team and coordinate with CEG functions to deliver. e. Support with the preparation of periodical business reviews, collecting issues and insights from support team and turn into recommendations f. Other duties as may arise from time to time and as may be assigned to the employee g. Main PIC and responsible to deliver a clear information to be translated from Thai to English in business environment. h. Keep up to date with Thailand news, market update, and trending keypoint in order to keep up with the foreign market segment.
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Bachelor's or Equivalent