Analyst, HR Services

3 weeks ago

Kuala Lumpur, Malaysia 7300-BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

**Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region?**

**Do you want an open, supportive, and caring working environment?**

**Do you view your development needs seriously as we do?**

**If YES, then take your career to the #NextLevel with BASF **

**Objectives of the Position**
- Seek to understand business needs and provide support to a range of HR processes and programs within HR Services.
- Offer day-to-day support to service recipients on HR inquiries, work collaboratively with others and perform researches on market insights and provide resolutions.
- Participate process improvements, automation, and digitalization measures to offer best service delivery experience

**Main Tasks**

Operational Excellence
- Supporting role for data quality and data integrity for HR Services, e.g. internal and external audit, access governance, power of attorney etc.
- Support the delivery for range of HR Services in Asia Pacific context, i.e. regional career website management, performance management activities, compensation and benefits programs and administration, receive, analyze, process and follow-up on personnel administration requests, salary review exercises, labor administrative activities, learning and development programs and administration, mobility benefits handling for delegates etc.
- Work with key business stakeholders on diagnostic, design, and development of organization management, suggesting appropriate changes to meet business needs. Execute changes in HR systems in maintaining the right organization structure, positions, jobs, locations, cost center assignments and reporting lines
- Responds to recurring or ad-hoc business needs to design and to deliver regional specific or customized reports which could not be auto-generated by the analytics/reporting systems
- Work closely with other teams and external service providers to ensure all service requests are completed accurately and timely

Service Engagement
- Providing advisory on employee enquiries, policy/guidelines clarifications, HR processes, HR systems guides etc. in Asia Pacific context
- Monitor multiples service requests to ensure services delivered by the team are in accordance with established Service Level Agreement (SLA) and internal Key Performance Indicators (KPI)
- Perform researches and information gathering on regional market HR news, legislation updates, changes and guidelines, regional centric talent market, emerging leasing agencies to maintain internal knowledge database.
- Analyze, clarify, and resolve operation issues and enquiries with close collaboration with relevant counterparts to ensure quality services are delivered from the hub. All unsolved and potential operational issues are escalated timely according to establish escalation process, with detailed analysis provided to manager

Process Improvement and Project Initiatives
- Continuously review and maintain knowledge documents in areas of expertise to develop the formation of competence hub
- Identify opportunities, prepare business cases, and participate in digitalization and process optimization. Support the implementation of process improvements, automation and digitalization measures which will be rolled out predominantly in the GB KL Hub for achieving the efficiency target
- Support initiatives which contribute to the improvement of service experience
- Identify deviations from the established blueprints of multiple system processors in HR Services and escalate to Senior Specialists in ensuring the capturing of business requirements, system settings, configuration needs and change trackers. Provide inputs and participate in user acceptance testing in system maintenance and upgrade, follow up and escalate timely with respective party to ensure fixes or changes can be delivered on time
- Support in developing and maintaining operating models and procedures for HR Services

People Leadership
- Works with moderate supervision within established procedures and practices
- Contribute positively to a knowledge sharing environment through generously sharing knowledge with others. Assist in orientation training and act as buddy to new team member

**Requirements**:
Education
- Relevant tertiary qualifications: Degree in Accounting, Mathematics, Commerce or Business Administration

Working Experience
- With 1 - 2 years of related HR working experiences in HR Services.
- Preferably experience in relevant HR procedures and practices
- Preferably working knowledge of integrated payroll systems preferably on SAP or integrated talent systems preferably on Taleo, Success Factors.

Technical & Professional Knowledge
- Demonstrates a good level of proficiency in language
- Preferably understanding of HR principals and/or Employee Laws of Asia Pacific
- Strong processing skills and analytical abilities (inclination for Mathematics/Finance/Problem solving).
- Service mindset with strong interpersonal and commu

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