Service Advisor Supreme Automotive Garage
6 months ago
**Responsibilities**:
- To provide professional automobile advisory service to customers visiting the service centre.
- Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and service required, obtaining approval signatures, and entering RO into the service database.
- Verifies service and warranty by examining records of the Service Booklet & explaining provisions and exclusions.
- Maintains customer rapport by explaining estimates and expected return of the vehicle, obtaining customer’s approval of estimates & repairs.
- To check-in all assigned customers, including all pre-check in preparation (check vehicle history, any outstanding jobs, recall campaigns etc) and to conduct active reception for all vehicles, as per SOP and WPC.
- To record all customer's requirements/ complaints and provide advice/ consultancy (including the upselling of value-added products), in all accordance to SOP and Principal, MBM/ DAG guidelines.
- To prepare the correct repair estimate, with support from relevant departments, and obtain customer's approval prior to conducting the repairs/ service works.
- To conduct service reminder calls and SFU calls when required, to maintain good relationship with the customers and retain the customer for the next service/ repair job.
- To manage all customers issues/ complaints and escalate to management, when required, to resolve the issues in timely manner, with support from relevant managers and other support staff.
- Monitor job progress and coordinate with workshop and relevant departments, to ensure that vehicles are delivered to customers within the committed delivery time. Any delays should be communicated to customer promptly and in advance.
- To explain all repairs and services conducted in detail to customer (including vehicle inspection with customer), fill-up customer feedback form and settlement of payment and all documentation during the delivery process, as per SOP and WPC.
- To self-monitor throughput and revenue achievement on daily basis, and to develop catch-up plans, in required, to ensure that individual monthly targets are met.
**Job Requirements**:
- Ladies Only
- Possess at least a Certificate/ Diploma/ Degree in Automotive/ Mechanical Engineering or equivalent.
- Preferably with minimum **1 years relevant experience in automotive industry**. Experience or exposure in B&P is an added advantage.
- Fresh Grade Welcome
- Service oriented with good communication skills.
- Ability to speak multi-lingual is an added advantage.
- Possess valid car license.
**Job Types**: Full-time, Permanent, Fresh graduate
Pay: RM1,800.00 - RM2,800.00 per month
Schedule:
- Day shift
Supplemental pay types:
- Commission pay
- Performance bonus
- Yearly bonus
-
Service Advisor
6 months ago
Subang Jaya, Malaysia GWM Superhub Autoservices Sdn. Bhd Full time**Job description** - Primary point-of-contact for all automotive service and repair matters, arrange for appropriate service/repairs, and set/manage customer expectations regarding service delivery - To attend customer on servicing/warranty/repair requirement - To promote service and parts recommendation items - Managing appointments and scheduling of...
-
Customer Service
6 months ago
Subang Jaya, Malaysia Agensi Pekerjaan Times Management Consultancy Sdn Bhd Full timeJob description - You will become a brand ambassador for multinational automotive brand-servicing clients in Australia and New Zealand. - You should embody service excellence and be able to provide a caring, flexible and innovative approach when handling customer queries and providing solutions. - As well as responding to the customer you will also work...
-
Automotive Technician
6 months ago
Subang Jaya, Malaysia Fordexcellent Auto Sdn Bhd Full timeWe are currently seeking for talented _**Automotive Mechanic/Technicians**_ to join our dynamic team. In this position, you will be responsible for _maintaining and repairing_ vehicles. Your duties will include inspecting vehicles, working with machineries and monitoring inventories. **Job Descriptions** - Perform vehicle assessments, repair and services -...
-
Service Manager
6 months ago
Subang Jaya, Malaysia FARMTRAC MALAYSIA SDN BHD Full time1. To assist in evaluation of technical problem solving, repairs, resolving technical issues and testing on automotive equipment. This includes factors as operational performance, costs of operation and maintenance, operational safety, and compliance with environmental laws and regulations. 2. Coordinates automotive repair and maintenance services to obtain...
-
Health Advisor
6 months ago
Subang Bestari, Malaysia Watson's Personal Care Stores Sdn Bhd Full timeProvide nutritional consultation and deliver excellent product advice to our customers. - Track and review the sales objective of Health Division as necessary in order to achieve the division’s sales target. - Maintain housekeeping standard of health items which includes promotional display and price tags. - To conduct overall healthcare department stock...
-
Health Advisor @ Subang Perdana
6 months ago
Subang Bestari, Malaysia Watson's Personal Care Stores Sdn Bhd Full time**Requirements** - Experience in health/retail pharmacy industry will be an added advantage. - Pleasant personality with a strong drive and excellent in communication skills. - A passion for promoting health and wellbeing. - Able to work on retail hours (includes weekends and public holidays). - Full-Time positions are available. **Responsibility** -...
-
People Advisor
6 months ago
Subang Jaya, Malaysia Recruit Express Full time**Summary : Providing assistance and guidance to the business, using technical and professional skills/knowledge, on a broad range of Human Resources policies, programs and practices as well as provide any assistance, when required, in the aspects of L&D.** - Contributes to the execution of operational objectives for the generalist HR function. - Assist with...
-
Customer Service Advisor
6 months ago
Subang Jaya, Malaysia Lifework HR Services Sdn Bhd Full time**Customer Care & Services (Junior/ Entry level)** **Basic + KPI Bonus** **Great career development with international fulfillment company** **Responsible**: - Contacting potential or existing customers to inform about products - Proactively follow up with the delivery status as well as any inquiries and concerns. - Inform customers of unforeseen delays or...
-
Team Subang Jaya-collector Advisor
6 months ago
Subang Jaya, Malaysia Cuckoo International (MAL) Sdn Bhd Full timeCOLLECTOR ADVISOR - CUCKOO INTERNATIONAL (MAL) SDN. BHD. SERIOUS APPLICATION ONLY PELUANG BUAT DUIT TANPA PERLU JUAL BARANG, BOLEH MULA BEKERJA SEKARANG Job Description & Requirements: Tidak perlu menjual barang, no sales required. Kerja mudah hanya contact customer (online & offline including inbound, outbound & field visit utk collect rental payment...
-
Service Support Technician
6 months ago
Subang Jaya, Malaysia KYOCERA Document Solutions Malaysia Sdn Bhd Full timeDrawing upon our expertise, Kyocera Document Solutions is committed to being the foremost choice in Office Business and IT Services solutions. By integrating hardware, software, and comprehensive solutions, our goal is to emerge as your dedicated advisor for complete document solutions. We closely engaged with every customer, providing tailored guidance and...
-
Service Support Technician
6 months ago
Subang Jaya, Malaysia KYOCERA Document Solutions Malaysia Sdn Bhd Full timeDrawing upon our expertise, Kyocera Document Solutions is committed to being the foremost choice in Office Business and IT Services solutions. By integrating hardware, software, and comprehensive solutions, our goal is to emerge as your dedicated advisor for complete document solutions. We closely engaged with every customer, providing tailored guidance and...
-
Administrative Executive
8 months ago
Subang Jaya, Malaysia VA Wealth Planners Sdn Bhd Full timeAdministration of Agency daily Operations **Job Requirements**: - Education Minimum SPM/Diploma - Location: Petaling Jaya, Klang Valley Selangor - Familiar with Basic Computing - Familiar with Basic Book Keeping - Can communicate well in BM, Mandarin and English - Comprehensive Training provided **Disability type**: Not Applicable - About VA Wealth...
-
Business Strategist
6 months ago
Subang Jaya, Malaysia myTukar Sdn Bhd Full time**About myTukar** **Why work with myTukar?** - Join the region’s largest online automotive marketplace with offices in 6 countries. - Firsthand experience at reshaping the automotive industry using the latest technologies such as AI and machine learning. - Formal and informal learning and development programmes to support your growth and career...
-
Customer Experience Associate
6 months ago
Subang Jaya, Malaysia Conduent Business Services Malaysia Full time**Job description** - You will become a brand ambassador for multinational automotive brand-servicing clients in Australia and New Zealand. - You should embody service excellence and be able to provide a caring, flexible and innovative approach when handling customer queries and providing solutions. - As well as responding to the customer you will also work...
-
Customer Experience Associate
6 months ago
Subang Jaya, Malaysia Conduent Business Services Malaysia Full time**Job description** - You will become a brand ambassador for multinational automotive brand-servicing clients in Australia and New Zealand. - You should embody service excellence and be able to provide a caring, flexible and innovative approach when handling customer queries and providing solutions. - As well as responding to the customer you will also work...
-
Key Account Executive
6 months ago
Subang Jaya, Malaysia Gentle Supreme Sdn Bhd Full timeTo plan and achieve agreed monthly sales target for the assigned key account outlets - Develop good working and business relationship with outlets. Negotiate with buyers, floor manager, branch manager, for sales, promotion, sampling as well as merchandising improvement - Establish desirable distribution and sell in volumes for all products in consistent with...
-
Sales Coordinator
6 months ago
Subang Jaya, Malaysia Gentle Supreme Sdn Bhd Full timeCollaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently. - Support senior management by completing orders and keeping customers informed of delays and delivery dates. - Monitor and organize inventory while effectively tracking new services and products for sale. - Establish active communication and...
-
Transport Planner
6 months ago
Subang Jaya, Malaysia Gentle Supreme Sdn Bhd Full time**Responsibilities**: - Analyze and optimize transport planning process, from route planning, maximizing loadibility per trip and efficient truck type selection - Transport operations execution and documentation completeness - Daily Planning for truck scheduling, truck deployment and truck optimization for both owned and outsourced - Daily Progress on...
-
Clerk/admin , Lorry Foreman/mechanic, Aircon
6 months ago
Subang Jaya, Malaysia Agensi Pekerjaan High Maas Sdn Bhd Full time15, Jalan Perdana SP 4/2, Subang Perdana, 40150 Shah Alam, Selangor Automotive Service & Repair Center **Admin/Clerk, Lorry Foreman/Mechanic, Aircon Foreman/Mechanic (Male)** Job requirements: - Can start to work immediately upon confirmation of employment - A driver's license - With or without experience - Responsible, willing to learn,...
-
Operation-admin. Assistant
6 months ago
Subang Jaya, Malaysia Top Speed Auto Care Sdn Bhd Full timeDUTIES & RESPONSIBILITIES Operation Administrator General Job Scope: - Greets customers at the cashier window in a pleasant and professional manner. - Generate invoices for work that have been completed. - Receives cash, credit card and e-wallet payments from customers; records amount received. - Makes change and issues receipts to customers. - Provides...