Customer Service Associate

6 days ago


Subang Jaya, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

**Job description**:

- Listen and probe for additional information as necessary.
- Make sound decisions concerning the prioritization of service (e.g., safety concern, urgency & expectation)
- Provide necessary instructions to ensure a complete understanding of the services that will be rendered, including an accurate Estimated Time of Arrival.
- Suggest opportunities that will enhance a Member's experience; promote related programs as required by the Member’s individual situation.
- Following up on complain and breakdown cases and ensuring customers are updated at all times

**Requirements**:

- Diploma/ Bachelor’s Degree
- To have general automotive knowledge (basics of cars)
- Excellent verbal and written communication skills (English)
- Experienced in Customer service (Premium Brand) Min 1 Year
- Fresh graduates with a passion for customer service or graduated from relevant industry are welcome to apply
- Negotiation skills + Sales Skills
- Great telephony etiquette with pleasant disposition and attentive listening skills
- Ability to work under pressure (handle complain customers)
**Work Hours**: 24x7 Support

**Work Location**: USJ

**Basic Salary**: RM3,000 - RM3,400 (plus additional allowances)

**Job Types**: Full-time, Permanent

**Salary**: RM3,000.00 - RM3,400.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development
Schedule:

- Rotational shift
Application Question(s):

- Are you available to start immediately?
**Experience**:

- Customer Care Specialist: 1 year (preferred)



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