【日本語のお仕事】employee Experience

4 weeks ago

Kuala Lumpur, Malaysia LTS Search Full time

**仕事内容**:
**Responsibilities**:

- Handle HR employee inquiries and process employee data changes using a ticketing system within Workday HCM.
- Oversee recruitment processes and post-recruitment employee activities.
- Ensure adherence to Service Level Agreements (SLAs) regarding timeliness and quality of services.
- Possess strong communication skills to effectively address employee queries via tickets and chats.
- Develop Standard Operating Procedures (SOPs) and comprehensive FAQs outlining the current and future process workflows.
- Adhere to compliance and quality standards to provide accurate information for all inquiries.
- Direct Tier 2 transactions to the appropriate leads and onshore counterparts according to established procedures.
- Escalate urgent cases requiring immediate attention to the relevant authorities.

**Requirements**:

- Graduate or bachelor’s in human resources or equivalent.
- With overall 3+ years of work experience for SPE roles.
- Experience using Workday HRM software.
- Proficient in Talent Acquisition and HR processes, with at least 1-2 years of handling employee inquiries and transactions.
- Dedicated to providing exceptional employee experiences.
- Fluent in both English and Japanese languages(JLPT N1).
- Familiarity with HR systems such as SNOW, Zendesk, etc., is a plus.
- Possess strong problem-solving abilities, conflict management skills, and meticulous attention to detail.
- Must have a genuine enthusiasm for enhancing employee experiences, be energetic, driven, and capable of efficiently resolving all employee inquiries and transactions.

**Shift window**:

- 9-17
- Mon - Fri
- no midnight shift

**Benefit**:

- Annual Leave
- Medical Leave

**Location**:
KL

ご応募お待ちしております！

**Salary**: RM7,000.00 - RM10,000.00 per month

**Benefits**:

- Additional leave
- Health insurance
- Maternity leave

Schedule:

- Rotational shift

**Language**:

- Japanese (required)

  • June Intake!! 【日本語のお仕事】customer

    4 weeks ago

    Kuala Lumpur, Malaysia Language Talent Solutions Full time

    **日本語を使ったお仕事をしてみませんか？** **オンライン上でのチャットサポートでのお仕事です。** **コールが少な目のお仕事です。** **Responsibilities**: - customer support position in social media - provides customer service support and resolution of routine problems regarding client's product or...

  • June Intake 【日本語のお仕事】customer

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Language Talent Solutions Full time

    日本語を使ったお仕事をしてみませんか?オンライン上でのチャットサポートでのお仕事です。コールが少な目のお仕事です。Responsibilities:- customer support position in social media- provides customer service support and resolution of routine problems regarding client's product or services.Requirements:- able...

  • 【日本語のお仕事】customer Service

    3 weeks ago

    Kuala Lumpur, Malaysia Language Talent Solutions Full time

    **日本語を使ったお仕事をしてみませんか？** **INTAKE : June 24th!** **Responsibilities**: - customer support position for aviation project - answer and support customers inquirers via calls - provides customer service support and resolution of routine problems regarding client's product or services. **Requirements**: - JLPT N1 (or...

  • 【日本語のお仕事】customer Service Advisor

    3 weeks ago

    Kuala Lumpur, Malaysia Language Talent Solutions Full time

    **日本語を使ったお仕事をしてみませんか？** **INTAKE : MAY 27th!** **Responsibilities**: - customer support position in Travel project - answer and support customers inquirers via calls - provides customer service support and resolution of routine problems regarding client's product or services. **Requirements**: - able to work...

  • 【日本語のお仕事 in Penang】customer

    4 weeks ago

    Kuala Lumpur, Malaysia Language Talent Solutions Full time

    **日本語を使ったお仕事をしてみませんか？** **Responsibilities**: - Assist customers in placing online orders with the client. - Process payments and handle confidential client information accurately, ensuring the security of the customer’s personal and financial data. - Proactively support customers to minimize risks to the client’s...

  • 【日本語のお仕事】customer Support

    2 weeks ago

    Kuala Lumpur, Malaysia Language Talent Solutions Full time

    **日本語を使ったお仕事をしてみませんか？** **Responsibilities**: - Engage customers, understand needs, and set delivery expectations clearly. - Use RCA to identify and troubleshoot issues, translating customer needs into actionable tasks. - Prioritize problem resolution, adhere to policies, and diplomatically decline non-compliant...

  • 【日本語のお仕事】inside Sales

    1 week ago

    Kuala Lumpur, Malaysia Language Talent Solutions Full time

    **Sales Management**: **日本語を使ったお仕事をしてみませんか？** **Responsibilities**: - Manage sales for approximately 50 small to mid-sized clients and prospects. - Generate revenue through end-to-end sales. - Drive and secure renewals for existing clients. **Sales Activities**: - Build and maintain strong client relationships. -...

  • 【日本語のお仕事】technical Service Desk

    2 weeks ago

    Kuala Lumpur, Malaysia Language Talent Solutions Full time

    **日本語を使ったお仕事をしてみませんか？** **Responsibilities**: - customer support position in IT industry - provides customer service support and resolution of routine problems regarding client's product or services. - Strong analytical skillsets with logical thinking capability - Strong communication skills with HQ and affiliate...

  • 日本語のお仕事】customer Support

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Language Talent Solutions Full time

    日本語を使ったお仕事をしてみませんか?Responsibilities: Engage customers, understand needs, and set delivery expectations clearly. Use RCA to identify and troubleshoot issues, translating customer needs into actionable tasks. Prioritize problem resolution, adhere to policies, and diplomatically decline noncompliant submissions. Be proactive...

  • 日本語のお仕事】technical Service Desk

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Language Talent Solutions Full time

    日本語を使ったお仕事をしてみませんか?Responsibilities:- customer support position in IT industry- provides customer service support and resolution of routine problems regarding client's product or services. Strong analytical skillsets with logical thinking capability Strong communication skills with HQ and affiliate companies Carry out...

  • 【日本語のお仕事】customer Service

    4 weeks ago

    Kuala Lumpur, Malaysia LTS Search Full time

    **仕事内容**: **Responsibilities**: - customer support position in Travel project - answer and support customers inquirers via calls - provides customer service support and resolution of routine problems regarding client's product or services. **Requirements**: - able to work rotational shift - JLPT N1 (or N2) - good communication skill with Japanese...

  • 日本語のお仕事】employee Experience

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia LTS Search Full time

    仕事内容:Responsibilities: Handle HR employee inquiries and process employee data changes using a ticketing system within Workday HCM. Oversee recruitment processes and postrecruitment employee activities. Ensure adherence to Service Level Agreements (SLAs) regarding timeliness and quality of services. Possess strong communication skills to effectively...

  • 【日本語のお仕事jlpt N1】customer Service

    3 weeks ago

    Kuala Lumpur, Malaysia LTS Search Full time

    **仕事内容**: **Responsibilities**: - customer support position in Hotel project - answer and support customers inquirers via calls - provides customer service support and resolution of routine problems regarding client's product or services. **Requirements**: - able to work rotational shift - JLPT N1 (or N2) - good communication skill with Japanese...

  • 日本語のお仕事】customer Service

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia LTS Search Full time

    仕事内容:Responsibilities:- customer support position in Travel project- answer and support customers inquirers via calls- provides customer service support and resolution of routine problems regarding client's product or services.Requirements:- able to work rotational shift JLPT N1 (or N2)- good communication skill with Japanese customers- customer...

  • Contents Review Management

    3 weeks ago

    Kuala Lumpur, Malaysia マンゴーグローバルテクノロジーズ Full time

    マレーシアでカスタマーサポートのお仕事を募集しております。 英語を学びながら海外生活をしたい方にオススメ！ お電話対応が苦手な方でも安心！ 職位：コンテンツモデレーター 仕事内容：コンテンツのポリシーや法律に反した不適切な投稿をチェックする 応募...

  • 航空カスタマーサポート(日本語のみ

    4 weeks ago

    Kuala Lumpur, Malaysia REGENERATION RESOURCES Full time

    **民間ジェット機などのソーシャルアビエーションサービスをご利用のお客様に、卓越したカスタマーサービスを提供する、意欲的で細部にこだわるソーシャルアビエーションカスタマーサポート担当者を募集しています。...

  • Sns Chat Support(Japanese Speaker)

    4 weeks ago

    Kuala Lumpur, Malaysia ManpowerGroup Malaysia Full time

    某有名SNSご利用のお客様からのお問い合わせにチャットメインでサポートして頂きます。 日本語を使ってのお仕事となりますが、一緒に働くチームは多国籍な為、英語を使う場面もあり 日常英会話力以上ある方、英語スキルのブラッシュアップをしたい方歓迎です...

  • 航空カスタマーサポート(日本語のみ

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia REGENERATION RESOURCES Full time

    民間ジェット機などのソーシャルアビエーションサービスをご利用のお客様に、卓越したカスタマーサービスを提供する、意欲的で細部にこだわるソーシャルアビエーションカスタマーサポート担当者を募集しています。...

  • Relationship Manager, Corporate Banking

    1 week ago

    Kuala Lumpur, Malaysia John Clements Full time

    We're Hiring! Relationship Manager, Corporate Banking ( Japanese speaker ), Officer Qualifications: a) A degree in Accounting / Finance / Banking / Business Management or equivalent. b) At least 2 years of relevant experience in dealing with SME / Commercial / Corporate Customers. c) Excellent communication skill with strong command of English and Japanese...

  • Japanese Bilingual Customer Service Associate

    1 month ago

    Kuala Lumpur, Malaysia Sutherland Full time

    **Job description (仕事内容)** - Associate to handle general enquiries of customers over phone calls and live chats 電話やチャットを介した顧客の一般的な問い合わせ全般に対応します。 - Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every...