【日本語のお仕事】technical Service Desk

2 weeks ago


Kuala Lumpur, Malaysia Language Talent Solutions Full time

**日本語を使ったお仕事をしてみませんか?**

**Responsibilities**:

- customer support position in IT industry
- provides customer service support and resolution of routine problems regarding client's product or services.
- Strong analytical skillsets with logical thinking capability
- Strong communication skills with HQ and affiliate companies
- Carry out administrative functions
- Review completed tasks to ascertain compliance with standards
- Monitor all team members and provide necessary direction, advice and guidance
- Coach and mentor team members and motivate them to produce desired results Review assignments for accuracy and quality
- Document all knowledge and processes, maintenance and update of user/internal manuals and FAQs
- Record all problems and their solutions in the Production Log File and ensure problems follow-up

**Requirements**:

- Basic IT Knowledge (General troubleshooting)
- JLPT N1 (or N2)
- good communication skill with Japanese customers
- 1 to 2 years of experience in related related field is a plus
- Compose thoughtful, personalized responses for a variety of end user requests
- Effectively resolve enquiries from end users in a considerate, accurate, and timely manner
- Manage Incident and Service Requests and devise solutions to resolve issues
- Manage end-to-end ticket life-cycle coordination
- Monitor and maintaining quality of service as measured by metrics such as performance, efficiency, customer satisfaction, and take corrective action as required

**Benefit**:

- Annual Leave
- Medical Leave
- Health insurance

**Location**:
KL Sentral

**その他**:
ご応募お待ちしております!

Pay: RM7,500.00 per month

**Benefits**:

- Additional leave
- Health insurance
- Opportunities for promotion

Schedule:

- Rotational shift

**Language**:

- Japanese (required)



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