Assistant Store Operations
6 months ago
Sales Performance:
**KPI**:Achieve targeted sales revenue and growth.
**Key Responsibilities**:
l Support the Operations Store Manager in developing and implementing sales strategies.
l Assist in monitoring and analyzing store sales performance.
l Collaborate with the sales team to drive revenue growth.
l Provide support and guidance to store staff on sales techniques and goals.
Inventory Management:
**KPI**:Optimize inventory levels and minimize stock outs.
**Key Responsibilities**:
l Assist in managing store inventory and monitoring stock levels.
l Collaborate with the procurement team to ensure timely replenishment.
l Conduct regular stock audits and assist in managing inventory accuracy.
l Support the Operations Store Manager in analyzing product demand and implementing inventory management strategies.
Store Operations:
**KPI**:Ensure smooth and efficient store operations.
**Key Responsibilities**:
l Assist in implementing store processes and procedures.
l Support store staff in resolving operational issues and challenges.
l Assist in monitoring and improving operational efficiency.
Customer Satisfaction:
**KPI**:Maintain a high level of customer satisfaction and loyalty.
**Key Responsibilities**:
l Support the Operations Store Manager in delivering exceptional customer service.
l Address customer feedback and complaints in a timely and professional manner.
l Assist in training store staff on customer service best practices.
l Collaborate with the Operations Store Manager to enhance the overall customer experience in stores.
Staff Management:
**KPI**:Support the development and performance of store staff.
**Key Responsibilities**:
l Assist in recruiting and training store staff.
l Support the Operations Store Manager in setting performance targets and providing feedback.
l Help create a positive work environment and foster teamwork.
l Collaborate with the Operations Store Manager to identify and address staff training needs.
Visual Merchandising:
**KPI**:Enhance store appearance and product presentation.
**Key Responsibilities**:
l Assist in implementing visual merchandising guidelines and standards.
l Support the Operations Store Manager in maintaining attractive store layouts and displays.
l Collaborate with the marketing team to align visual merchandising with promotions.
l Help ensure consistent and appealing product presentation.
Operational Reporting:
**KPI**:Provide accurate and timely operational reports.
**Key Responsibilities**:
l Assist in monitoring and analyzing store KPIs and performance metrics.
l Generate regular reports on sales, inventory, and operational performance.
l Support the Operations Store Manager in providing insights and recommendations for improvement.
l Help prepare performance reports for senior management.
Pay: RM3,000.00 - RM4,500.00 per month
Ability to commute/relocate:
- Kota Kinabalu: Reliably commute or planning to relocate before starting work (required)
**Education**:
- STM/STPM (preferred)
**Experience**:
- Retail: 1 year (preferred)
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