Regional IT Support Specialist

1 week ago


Pasir Gudang, Malaysia Mammoet Full time

SUMMARY OF THE ROLE:

- **Regional IT Support Specialist**:

- Working at **Johor Bahru, Malaysia**

Our ICT teams play a critical role in the smooth running of our business. With complex, challenging projects being tackled every day, we need people who are skilled in making sure effective IT support is available in the right place and at the right time.

Responsible for providing first-level contact and convey resolutions to customer issues, escalate unresolved queries to the next level of support and follow up with customers, provide feedback, and see issues through to resolution. Support in IT project implementations.

WHAT YOUâLL BE DOING:

- Responsible to manage end user IT helpdesk support
- Provide 2nd level end-user support cascaded by IT Service Desk
- Monitor and review helpdesk tickets regularly
- Conduct periodic system maintenance activities to ensure IT service continuity
- Support in IT project implementations

WHAT YOUâLL NEED:

- Minimum Diploma in IT or equivalent
- Minimum five years of infrastructure and service support experience, one year of project management experience
- Experience in supporting Activate Directory Domain, Windows OS, Microsoft Office Suite, Anti-virus software
- Team player and able to work with mínimal supervision
- Service-minded and good problem-solving skills

WHAT YOUâLL GET:

- You will have an opportunity to learn and grow
- You will work with highly professional and knowledgeable colleagues sharing local and global objectives
- Health Insurance & Medical Benefits
- Annual Leaves? We offer annual leaves to our employees to enjoy their quality time with family and friends.
- Regional & International exposure? Collaborating with Regional & Global teams on a continuous basis.
- Join us and find out more

WANT TO KNOW MORE?:
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