Patient Outreach Specialist

2 days ago

Kuala Lumpur, Malaysia Emapta Full time

**Job Information**:
Job Family

**CSR***

Work Arrangement

**Temporary WFH***

City

**Kuala Lumpur***

State/Province

**Wilayah Persekutuan Kuala Lumpur***

Country

**Malaysia***

**Join the Future of Healthcare: Discover Global Opportunities Today**

Embark on a transformative career journey with our client, where geographical boundaries hold no sway over international impact. Step into the forefront of the telehealth industry without ever leaving your homeland. As a **Bilingual Outreach Specialist**, you'll play a pivotal role in communicating with patients, scheduling appointments, and upholding exceptional customer service standards. Your responsibilities will revolve around utilizing strong phone and people skills, along with impeccable organizational abilities, to effectively manage patient appointments. Join our client's team and thrive in a global arena, where your expertise will drive industries forward, setting unprecedented standards for excellence.

**_
Here’s an overview of your future role:_**
- Employment type: Full-time- Shift: Mon - Fri 09:00 PM - 06:00 AM- Work setup: Temporary Work from Home, Kuala Lumpur

**What do you need to succeed?**
- Proven experience in customer service or a related field.
- Excellent phone skills with the ability to engage and communicate effectively with patients.
- Proficiency in scheduling and managing appointments using tools like Monday or Excel.
- Strong organizational skills and attention to detail in maintaining schedules and patient records.
- Empathy and strong people skills to interact with patients in a compassionate and professional manner.
- Ability to multitask and prioritize tasks in a dynamic healthcare environment.

Plus:

- Familiarity with medical terminology and healthcare procedures (preferred but not mandatory).

**What awaits you in this role?**
- Conduct outbound calls to patients to schedule appointments and follow up on appointments or treatments.
- Manage and maintain appointment schedules using Monday or Excel, ensuring accuracy and timeliness.
- Provide outstanding customer service by addressing patient inquiries, concerns, and providing information about services or procedures.
- Utilize strong people skills to establish rapport and build positive relationships with patients.
- Collaborate with healthcare providers and administrative staff to ensure smooth patient scheduling and coordination.
- Document and update patient information accurately in the system.
- Follow established protocols and guidelines for patient outreach and scheduling.

**Why choose us?**
- Temporary Remote/Work from Home
- Competitive salary package
- 20 days annual leave
- Career growth opportunities
- Diverse and supportive work environment
- Upskilling: Emapta Academy

**Whom you’ll work with**:
Our client, TellyHealth MD, is a full-service remote patient monitoring company committed to patients’ health and well-being. They empower providers through cutting-edge technology and a dedicated Monitoring Team, ensuring high-risk patients receive the attention they deserve. Here, you'll become part of a collaborative team of healthcare experts revolutionizing patient care. Join our client's team and be at the forefront of healthcare innovation

**Who are we?**

At Emapta, we believe in building careers that resonate with passion, purpose, and the vibrant spirit of Malaysia. Our diverse roster of over 700 international clients spans various industries, offering you a dynamic platform to showcase your skills and make a meaningful impact on a global scale. For over a decade, we have helped companies adapt to ever-changing market needs by providing access to a wide range of talent, office solutions, and more. Our mission is to hone your skills and help you reach the top and become part of the top 1% talent in Malaysia.

Emapta is more than just a company; it's a tight-knit community that values the unique blend of professionalism and Malaysian warmth. Ou organization embodies a culture that encourages innovation, collaboration, and continuous learning. Share your passion and enthusiasm across the globe and enjoy the flexibility to thrive in your career while savoring the joys of life outside the office.

Be part of Emapta's story - a story that values diversity, celebrates success, and embraces the colorful culture of Malaysia.

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